Careers
Samaritan House leads the fight against poverty in San Mateo County by providing a full range of essential services, taking a personal approach and serving as a centralized resource for clients and partners alike.
Our dedicated staff and volunteers are at the heart of everything we achieve.
We believe in:
- Providing our team with supportive work environments and opportunities for development
- Offering excellent opportunities for individuals with proven strong, creative, results-driven leadership skills and excellent work ethics who love working with people of diverse backgrounds
- Cultivating a caring, compassionate community dedicated to helping our neighbors in-need reach self-reliance
Administration
Samaritan House, a leading nonprofit organization committed to addressing homelessness and poverty, is seeking a tenured, experienced, and highly skilled and experienced Vice President of Advancement to lead its development, communications, marketing and public relations efforts. As the VP of Advancement, you will play a pivotal role in securing financial resources, building strong donor relationships, and expanding the organization's reach and impact. The ideal candidate will have a proven track record of leading teams of ten or more people and will have a proven track record of successful fundraising, raising more than $20 Million annually from diversified revenue sources. The ideal candidate will also have experience and examples of proven marketing strategies. The candidate must be an authentic relationship-builder, have high emotional intelligence and be excited to nurture a team culture that fosters trust and collaboration. This is an Executive Leadership position that requires thoughtful servant leadership, exceptional strategic thinking, excellent communication skills, and a passion for making a difference in the lives of individuals facing homelessness and poverty. The VP of Advancement operates as part of Samaritan House’s Executive Team.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION:
Bachelor’s degree or equivalent work experience required. Advanced degree or CFRE preferred.
EXPERIENCE:
- Minimum ten years of progressively challenging and successful fundraising, communications and management experience.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Familiarity with nonprofit organizational structures and community-based services.
- Excellent written and verbal communication skills, including public speaking and presenting to groups.
- Demonstrated experience in developing and implementing comprehensive fundraising (including working knowledge of government, and institutional grantmaking methods) and marketing / communications strategies.
- Strong computer proficiency, including Microsoft Office Suite and Windows-based systems.
- Ability to work effectively both onsite and remotely as needed to complete tasks and collaborate with team members.
- Strong administrative, organizational, and time management skills with excellent attention to detail.
- Ability to manage multiple priorities in a fast-paced and evolving work environment.
- Clear understanding of professional boundaries and the ability to maintain confidentiality with clients, volunteers, and agency stakeholders.
- Strong interpersonal and emotional intelligence skills with the ability to interact compassionately and effectively with individuals from diverse backgrounds and in varying circumstances.
- Ability to engage and inspire diverse stakeholders
- Demonstrated experience with multifaceted fundraising campaigns.
- Strategic thinker with the ability to capture and analyze data, identify trends, and make data-driven decisions
- Demonstrated professionalism, sound judgment, and ethical decision-making in all aspects of work.
- Ability to work independently while also contributing effectively within a team environment.
- Resourceful, solutions-oriented approach to identifying challenges and resolving issues.
- Ability to thrive and enjoy working in a dynamic environment with confidence, integrity, resilience, flexibility, and a sense of humor.
- Passion for the mission and values of Samaritan House, along with a deep commitment to addressing homelessness and poverty.
- Valid driver’s license, proof of insurance, and reliable transportation to travel between Samaritan House sites as needed.
- Flexible schedule including early mornings, evenings, weekends, or holidays as assigned.
For more information, please click here for more information.
To apply, please click here.
Partnering closely with the Vice President of Human Resources, the Director of Human Resources serves as the organization's primary employee relations expert and trusted HR advisor. This role leads workplace investigations, performance management, corrective action, policy interpretation, and complex leave and accommodation matters while ensuring legally compliant, consistent, and values-driven people practices. The Director provides operational leadership for the Human Resources department, supports the development of HR staff, oversees departmental operations in the absence of the Vice President of Human Resources, and escalates significant organizational risks as appropriate.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION:
- Minimum of seven (7) years of progressively responsible Human Resources experience, including significant employee relations and workplace investigations.
- Minimum of three (3) years of HR leadership or management experience preferred.
- Strong knowledge of California employment laws, including wage and hour, FEHA, ADA, FMLA/CFRA, workers' compensation, and leave administration.
- Excellent coaching, documentation, investigation, and conflict resolution skills.
- Experience using HRIS, applicant tracking systems, and other HR technologies.
- Ability to manage multiple sensitive matters simultaneously with discretion and sound judgment.
- Experience working in mission-driven or nonprofit organizations preferred.
- SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.
EXPERIENCE:
HR experience with demonstrated employee relations and investigations capability. Strong knowledge of California employment practices; familiarity with leaves and accommodations concepts.
Excellent coaching, documentation, and conflict management skills.
Strong technological skills, working with HRIS systems.
Ability to manage multiple sensitive matters timely with discretion and sound judgment.
Experience working in mission-driven or nonprofit environments preferred.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Familiarity with nonprofit organizational structures and community-based services.
- Advanced knowledge of California employment laws and HR compliance.
- Ability to interpret employment laws and organizational policies to provide practical, risk-based guidance to leaders.
- Ability to influence leaders without direct authority.
- Ability to maintain neutrality during investigations.
- Strong analytical and problem-solving skills.
- Ability to analyze workforce metrics and trends to support data-informed decision-making.
- Ability to lead organizational change initiatives while fostering employee engagement and organizational effectiveness.
- High emotional intelligence, executive presence, and exceptional interpersonal skills with the ability to build trust and navigate sensitive workplace situations.
- Excellent written and verbal communication skills, including public speaking and presenting to groups.
- Ability to build collaborative relationships with employees, managers, executives, vendors, and external agencies.
- Strong technology proficiency, including Microsoft Office Suite, HRIS platforms, applicant tracking systems, and other business applications.
- Ability to work effectively both onsite and remotely as needed to complete tasks and collaborate with team members.
- Strong organizational, project management, and time management skills with exceptional attention to detail.
- Ability to manage multiple priorities in a fast-paced and evolving work environment.
- Clear understanding of professional boundaries and the ability to maintain confidentiality regarding employee information, investigations, compensation, organizational strategy, and agency operations.
- Demonstrated professionalism, sound judgment, and ethical decision-making in all aspects of work.
- Ability to exercise independent judgment while collaborating effectively with executive leadership and cross-functional teams.
For more information, please click here.
To apply, please click here.
Under the general supervision of the Controller, the Payroll Administrator is responsible for the accurate and timely processing of payroll, payroll accounting, employee benefit deductions, electronic timekeeping and scheduling administration, labor allocation reporting, payroll compliance, and payroll-related financial reporting. The Payroll Administrator serves as the primary administrator of the Agency's payroll, timekeeping, scheduling, and payroll-related HRIS systems and works closely with Human Resources, Finance, and departmental leadership to ensure accurate payroll processing, labor allocations, regulatory compliance, and employee support. This position plays a critical role in maintaining the integrity of payroll and workforce data while supporting the Agency's operational and financial objectives.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION:
- Associate's Degree in Accounting, Business Administration, Human Resources, Finance, or a related field preferred.
- Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) preferred.
EXPERIENCE:
- 3-5 years of payroll administration experience.
- Experience in processing multi-department payrolls and maintaining employee payroll records.
- Experience with Paylocity or similar payroll and HRIS systems preferred.
- Experience working with nonprofit organizations and grant-funded payroll allocations preferred.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Thorough knowledge of payroll laws, wage and hour regulations, payroll tax reporting, and benefit deductions.
- Strong understanding of California payroll regulations and compliance requirements.
- Advanced Microsoft Excel skills and proficiency with payroll reporting tools.
• Demonstrated experience with payroll systems, HRIS platforms, and financial applications. - Ability to work independently while maintaining strong collaborative relationships across departments.
- Strong attention to detail, organizational skills and ability to multitask/prioritize in a fast-paced work environment Commitment to excellence and high standards.
- Self-motivated; capable of developing analysis from ambiguous information with minimal or no supervision.
- Strong organizational, problem-solving, and analytical skills; proven ability to multi-task, manage workflow and meet deadlines.
For more information, please click here Payroll Administrator.
Under the supervision of the Agency’s Director of Institutional Partnerships, the Grant Writer is responsible for supporting the Director of Institutional Partnerships in securing and managing an $18M+ grants portfolio (government, foundation, corporate) of the agency, including: research/prospecting, writing proposals, reporting, cultivation and solicitation, as well as maintaining grant records and the grants calendar.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION:
- Bachelor’s degree or advanced degree(s) preferred.
EXPERIENCE:
- Minimum of four years of foundation and government grant-writing experience required.
- Strong knowledge and familiarity with local and regional foundations, corporations and government entities is required.
- Expertise with grant proposal development, writing, and reporting; research and prospecting; cultivation and solicitation, and project management.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Strong computer proficiency is required including but not limited to Microsoft Word, Excel, Teams/OneDrive, PowerPoint, Adobe Acrobat Pro, Outlook, electronic file management and various email applications. Knowledge of fundraising software desirable.
- Strong interpersonal, relationship building and leadership skills required. Ability to create and maintain excellent relationships with all constituents of various backgrounds, skills and personalities; excellent customer service.
- Candidate must have excellent written skills and the ability to effectively communicate with constituents with diverse experiences, including external partners, executive and staff, volunteers, etc. Must possess strong business acumen and must be articulate.
- Must demonstrate the ability to have professional boundaries in working with all constituents.
- Strong problem-solving skills required; Ability to identify and resolve issues proactively. Must be resilient, solution-focused and structured in achieving objectives with all, as well as able to positively manage, motivate and organize self and others to complete work.
- Demonstrated ability to work in a fast-paced, multi-faceted work environment and successfully maintain grace and professionalism under pressure. Ability to work independently and collaboratively within teams, strong initiative.
- Ability to exercise appropriate timely judgment, discretion and decision making at all times. Maintain confidentiality in all aspects of the work environment; ability to explain reasoning and conduct business within agency values and professionalism; Established ability to exercise all business with high integrity and ethics.
For more information, please click here Grant Writer.
Client Services and Programs
Under the general supervision of the Vice President of Programs and Services, the Associate Director of Client Services is responsible for the direct implementation, leadership, and management of the Client Services Program satellite location(s) under their oversight. This role provides strategic, operational, and administrative leadership for the Client Services Department, ensuring programmatic effectiveness, financial oversight, and operational excellence.
The Associate Director develops reports and delivers presentations on behalf of Samaritan House, supports budget planning and expense control within their program area, and provides direct supervision and professional development for Client Services staff including Case Managers and the Client Services Supervisor. As a key member of the organization’s Leadership Team, this position plays a critical role in strategic planning, community relations, and program development to further the mission of Samaritan House.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION:
- A Master’s degree in Social Work (MSW) is preferred.
- Bachelor’s degree in social work, psychology, or a related field required. Equivalent work experience may substitute in some instances.
EXPERIENCE:
Minimum 6 years of experience in the following:
- Minimum six (6) years of progressively responsible experience in nonprofit human services, social services, behavioral health, housing, homelessness services, or a related community-based organization.
- Minimum three (3) years in a supervisory or management capacity.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Bilingual/bicultural proficiency in English and Spanish preferred but not required.
- Strong skills in leadership, communication, conflict management, and staff development
- Ability to solve problems effectively under pressure, multitask, and manage competing priorities.
- Ability to maintain composure in stressful and emotional environments, exercising sound judgment and confidentiality.
- Demonstrated knowledge of the needs and challenges facing low-income, underserved, and vulnerable populations within San Mateo County.
- Excellent crisis and conflict management experience.
- Flexible schedule availability, including evenings/weekends if needed.
- Strong understanding of the local service landscape for economically challenged individuals.
- Excellent analytical, oral, and written communication skills.
- Excellent computer proficiency in Microsoft Office Suite and ability to learn data management systems (e.g., Clarity, CORE, HMIS).
- Emotional resilience and ability to remain calm and professional in high-stress situations.
- Strong organizational and multitasking abilities with attention to detail and timely follow-through.
- Ability to establish and maintain successful and effective interpersonal relationships with all agency constituents. Must be able to work independently and collaboratively within teams.
- Proven ability to conduct all interactions with all constituents in a highly ethical manner demonstrating high level of integrity, transparency and compassion in all work.
- Ability to meet deadlines and complete all work in a timely manner.
- Demonstrated ability to analyze program data, monitor performance metrics, prepare reports, and utilize data to support operational and strategic decision-making.
- Strong ability to maintain confidentiality and maintain excellent professional boundaries with constituents.
- Ability and desire to work with various constituents of diverse backgrounds.
- Demonstrated ability to exercise appropriate judgment with tact and diplomacy both under normal and stressful situations. Must be able to maintain appropriate composure and professionalism when faced with escalated situations.
- Demonstrated solutions-based approach to problem solving in an effective, efficient and timely manner. Ability to be creative and show initiative. Self-starter. Ability to de-escalate issues.
- Ability to follow Agency Policies and organize required activities according to Samaritan House policies, procedures and best practices which include any related federal, state, or local agency requirement.
- Clean driving record- ability to get to and from job sites within the Agency as assigned.
For more information, please click here.
To apply, please click here.
Under the direct supervision of the Associate Director of Client Services, this position is responsible for providing daily administrative support and intake services to our clients/constituents. The provision of excellent customer service in all aspects of the job is highly emphasized in this position. The majority of our constituents are Spanish speaking people therefore all services for this position must be delivered in both Spanish and English with excellent proficiency. This position will manage all reception functions, all general front office functions and assigned intake functions for client services. The Client Services Administrative Coordinator must ensure all services are delivered in an efficient and timely manner in accordance with our Agency’s values. As the first point of contact for our clients, this position will ensure a safe, organized, compassionate and welcoming atmosphere for our Client Services Reception area. As assigned this position will be assigned duties offsite for program support or other programmatic work within the dept. During the Holiday Season while the Holiday Program is active this position is expected to provide support as assigned by the Associate Director of Client Services. As a result, if the aforementioned, this position is expected to maintain high level of flexibility with scheduling to include occasional hours during early morning, evenings, weekends, and holidays. The ability to travel between sites in San Mateo County is needed for this position.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION:
- AA Degree in social or human services or related field preferred. Related experience may substitute for educational requirements.
EXPERIENCE:
- Two years working in an administrative or customer service role in a non-profit/human services program including high volume general reception and telephone call management.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Bilingual and Bicultural English/Spanish candidate required. Experienced with how to communicate, speak, read, write, translate in both English and Spanish.
- Excellent computer proficiency: experienced with all programs in Microsoft Office Suite and Windows-based operating systems; ability to learn new computer databases. Familiarity with HMIS, Clarity, SalesForce and related data entry is highly desirable.
- Strong administrative, adaptive, multi-tasking and organizational skills. Strong attention to detail and ability to produce excellent and timely quality work is required. Ability to successfully manage time, prioritize work, and alter priorities in a fast paced and ever-changing work environment.
- Clear understanding of professional boundaries with high-risk clients and other agency constituents under all circumstances as well as the ability to ensure and maintain confidentiality in all aspects of work
- Excellent interpersonal and emotional intelligence skills required. Must be able to regularly interact effectively, compassionately and empathically with all constituents of diverse back- grounds and in various states of tension. Must be able to maintain positive relationships with constituents.
- Ability to maintain professionalism and deliver excellent client service under all circumstances. Must be able to engage, maintain and build relationships with new and current constituents. Ability to work independently and with teams.
- Must have understanding and ability to comply with any agency regulations, policies and procedures demonstrated through compliance efforts and activities.
- Excellent record keeping skills. Ability to maintain all work and associated files current. Strong and timely data entry skills.
- Ability to conduct all business within agency values, professionalism, high level of ethics and high integrity; ability to exercise appropriate judgment and timely decision making under various conditions is required.
- Excellent Initiative and ability to work independently and within a team. Ability to proactively identify challenges and have a resourceful and solutions-based approach to challenges. Must be able to manage and de-escalate problem situations successfully.
- Candidate must be able to regularly travel between the Agency’s various sites as needed; valid driver’s license, proof of insurance, good driving record and a registered vehicle.
- Flexible schedule required to work early mornings, days, evenings, weekends or holidays as assigned.
For more information, please click here Client Services Administrative Coordinator
Under the general supervision of the Associate Director of Client Services, the Success Coach are responsible for providing exemplary service to Samaritan House clients within our Client Services Department. Ideal candidates are direct service social workers who will identify those in need; help people of all life stages with diverse backgrounds cope with and solve everyday problems; advocate for and develop plans to improve clients’ well-being; research and refer clients to community resources; respond to clients in crisis situations; and collaborate and work effectively within a variety of diverse public and private organizations.
In addition to supporting clients in active crisis, Success Coach will also work with individuals and families who are not currently experiencing a crisis but require more intensive, long-term case management support. This includes helping these clients prepare for stability and independence by developing and tracking individual goals and objectives, identifying and addressing both personal strengths and challenges, and providing ongoing guidance, support, and accountability throughout their journey toward self-sufficiency.
Success Coach will maintain a caseload of approximately 20 clients at a time to ensure personalized and focused support. The ideal candidate is flexible, detail-oriented, compassionate, and able to function both independently and collaboratively within a team. Success Coach will use a consistent and systematic set of practices to perform the essential functions of the position.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION:
- A Master’s degree in Social Work (MSW) is preferred.
- Bachelor’s degree in social work, psychology, or a related field required. Equivalent work experience may substitute in some instances.
EXPERIENCE:
Minimum 5 years of experience in the following:
- Case management with a clear understanding of best practices.
- Working with the public and community-based organizations.
- Inter-agency collaboration experience.
GENERAL REQUIREMENT:
- Bilingual/bicultural proficiency in English and Spanish preferred but not required.
- Demonstrated knowledge of Samaritan House’s target service population
- Excellent crisis and conflict management experience.
- Flexible schedule availability, including evenings/weekends if needed.
- Strong understanding of the local service landscape for economically challenged individuals.
- Excellent analytical, oral, and written communication skills.
- Excellent computer proficiency in Microsoft Office Suite and ability to learn data management systems (e.g., Clarity, CORE, HMIS).
- Emotional resilience and ability to remain calm and professional in high-stress situations.
- Strong organizational and multitasking abilities with attention to detail and timely follow-through.
- Ability to work flexible schedules is essential.
- Ability to establish and maintain successful and effective interpersonal relationships with all agency constituents. Must be able to work independently and collaboratively within teams.
- Proven ability to conduct all interactions with all constituents in a highly ethical manner demonstrating high level of integrity, transparency and compassion in all work.
For more information, please click here Success Coach June 2026.
Under the general supervision of the Associate Director of Client Services, the Homelessness Prevention Case Manager are responsible for providing exemplary service to Samaritan House clients within our Client Services Department. Ideal candidates are direct service social workers who will identify those in need; help people of all life stages with diverse backgrounds cope with and solve everyday problems; advocate for and develop plans to improve clients’ well-being; research and refer clients to community resources; respond to clients in crisis situations; and collaborate and work effectively within a variety of diverse public and private organizations.
This role focuses heavily on responding to immediate crises, evaluating client situations in real time, and offering targeted intervention strategies. Homelessness Prevention Case Manager will manage all financial assistance requests, ensure timely and accurate client assessments, and use appropriate data systems such as Clarity to track service delivery, progress, and outcomes. In addition, Homelessness Prevention Case Manager will actively participate in case conferencing to coordinate care and ensure the most effective support for each client.
Case Managers will maintain a caseload of approximately 20 clients, requiring high-level organizational, interpersonal, and documentation skills.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION:
- Bachelor’s degree in social work, psychology, or a related field required. Equivalent work experience may substitute in some instances.
EXPERIENCE:
Minimum 3 years of experience in the following:
- Case management with a clear understanding of best practices.
- Working with the public and community-based organizations.
- Inter-agency collaboration experience.
GENERAL REQUIREMENT:
- Bilingual/bicultural proficiency in English and Spanish preferred but not required.
- Crisis and conflict management experience required.
- Excellent analytical, oral, and written communication skills.
- Excellent computer proficiency in Microsoft Office Suite and ability to learn data management systems (e.g., Clarity, CORE, HMIS).
- Emotional resilience and ability to remain calm and professional in high-stress situations.
- Strong organizational and multitasking abilities with attention to detail and timely follow-through.
- Ability to work flexible schedules is essential.
- Ability to establish and maintain successful and effective interpersonal relationships with all agency constituents. Must be able to work independently and collaboratively within teams.
- Proven ability to conduct all interactions with all constituents in a highly ethical manner demonstrating high level of integrity, transparency and compassion in all work.
- Ability to meet deadlines and complete all work in a timely manner.
- Excellent data entry skills; strong organizational and time management skills; strong and effective multitasking skills. Accuracy and attention to detail is important as well as flexibility to meet the evolving needs of the department in a fast-paced work environment.
- Strong ability to maintain confidentiality and maintain excellent professional boundaries with constituents.
- Ability and desire to work with various constituents of diverse backgrounds.
- Demonstrated ability to exercise appropriate judgment with tact and diplomacy both under normal and stressful situations. Must be able to maintain appropriate composure and professionalism when faced with escalated situations.
For more information, please click here Homelessness Prevention Case Manager.
Free Health Care Clinics
Under the general supervision of the Clinic Manager and the Senior Clinic Manager, the Medical Assistants support Samaritan House Clinic Patients by providing information, services and assistance. Services range from direct client contact such as taking vitals to support with front office operations. Must be familiar working with electronic health records systems. Candidate must be technologically proficient. Position requires a Bilingual Bicultural Spanish speaking candidate to successfully serve or mostly Spanish speaking client base.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION:
- AA Degree in Medical related field preferred; Specialized experience may substitute for education; Certified California Medical Assistant preferred.
EXPERIENCE:
Two years’ experience working in a medical office; This includes experience with supply management, infection control, maintaining safe and effective work environment and ability to be patient focused
KNOWLEDGE, SKILLS, AND ABILITIES:
- Bilingual and Bicultural English/Spanish candidate required.
- Excellent computer proficiency including Microsoft Office Suite (Excel, Word, etc.); Excellent database entry skills; familiar with medical electronic health record systems.
- Maintain excellent medical documentation; Strong time management skills, multi-tasking skills and ability to learn quickly.
- Must be able to successfully manage and maintain accurate records and patient scheduling in a timely fashion.
- Strong attention to detail, organizational skills and ability to multi task/prioritize in a fast-paced work environment Commitment to excellence and high standards.
- Self-motivated; capable of developing analysis from ambiguous information with minimal or no supervision.
- Versatility, flexibility, and a willingness to work within a dynamic environment. Creative thinker with high energy and enthusiasm.
- Ability to work independently and as a member of project teams.
- Strong work ethic, customer service skills, positive and resilient attitude and integrity in all agency business dealings and interactions.
- Excellent, sound judgement and decision-making skills in a fast-moving environment; Ability to observe and work within professional boundaries in all interactions with all constituents; Ability to exercise tact and diplomacy under normal and stressful conditions.
- Excellent interpersonal and relationship building skills. Ability to work effectively, maintain and cultivate credible relationships with Agency constituents of diverse backgrounds.
- Flexible schedule, including ability to work early mornings, evenings, weekends and holidays when needed.
- Must be able to travel between agency sites or other locations as assigned. Valid California driver’s license, dependable transportation with insurance, and a clean driving record. Ability to be on time.
For more information, please click here Medical Assistant.
Food Services
Under the direct supervision of the Food Services Manager(s), employees in food services are normally assigned to perform a variety of functions to ensure timely, safe, sanitary and compliant kitchen, pantry and food storage operations. A Food Services Inventory Worker may be required to support work not directly mentioned in this job description but related to the Agency’s Food Services Operations in whole. Food must be handled in accordance with Food Safety Guidelines, Agency Policy, Safety Regulations and other departmental protocols in place to ensure safety of food service, storage and delivery.
This position will perform routine work including but not limited to load and unload various vehicles, service of the indoor/outdoor operations, move pallets of food inventory using appropriate lifts and tools, cleaning and maintaining kitchen and its equipment, utensils and supplies; janitorial and sanitation functions both inside and outside of the kitchen and pantry operations; distribution of bagged or prepared foods. Position will accept deliveries and donations of food and supplies. Food Services Inventory Worker is responsible for ensuring appropriate storage, stocking and inventory control under accurate temperature controls. Excellent customer service is expected with all agency constituents as well as performing work with a high level of integrity and within professional boundaries.
Position is responsible for performing and completing work in accordance with Agency Safety Policies, applicable Food Industry Regulations; Federal, State, Local regulations for Food Services Industry. A Food Service Inventory Worker will engage on a daily basis with department volunteers and clients and as such is expected to guide volunteers and clients as needed to ensure appropriate food handling, safety, sanitation and service. A Food Services Inventory Worker who possesses a SAFE SERV or equivalent food handling certification may be asked on occasion to assist in the kitchen as needed. Please note all food service positions come into contact with in kind donations. The in-kind donations policy must be adhered to without exception.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION:
- High School Diploma - GED
- Food Handler Card a plus but not required
- ServSafe Certificate a plus but not required
- Valid CA Driver License Class C
EXPERIENCE:
- Food Services or general shipping and receiving work (with non-profit preferred but not required)
- Knowledge of food safety regulations is helpful
- General customer service
KNOWLEDGE, SKILLS, AND ABILITIES:
- Excellent Professional Communication Skills- Written and verbal.
- Competent with computer programs such as Microsoft office Suite- Outlook, simple excel, word. Ability to learn computer programs, applications and databases for training purposes. Familiarity with telecommunication applications- Zoom, Skype, FB Messenger, MS Teams
- Exercise appropriate and sound judgement under normal and stressful conditions
- Excellent professionalism and professional boundaries in all business interactions.
- Excellent customer service skills. Ability to perform work within agency values, positive collaborative attitude, high level of ethics and integrity
- Excellent adaptability in a fast paced and ever-changing work environment. Excellent time management skills, multi-tasking, prioritization and organizational skills, ability to meet deadlines
- Excellent interpersonal skills and initiative. Ability to self-start while working alone and to collaborate effectively when working within a team environment
- Attention to detail, ability to perform quality work with little to no errors. Solutions based approach to problem solving.
- Excellent ability to work within safety protocols.
- Flexible Schedule to include early mornings, evenings, weekends, holidays, days as needed.
- Ability to commute to and from Agency job sites.
For more information, please click here For more information, please click here
Shelter Services
Under the general supervision of the Shelter Services Operations Manager, all Shelter Resident Specialists (also known as Program Aides) regardless of status (Temporary to Regular; On Call to Full Time) coordinate the orderly operation of Samaritan House’s Shelter Services Sites and facilitate the delivery of quality services to clients. This position also works with vendors and community support services to support the Agency’s Shelter Services program needs and the needs of our clients. Samaritan House Shelter Services Program has three Shelter Sites- Safe Harbor Shelter located in South San Francisco, El Camino House located in San Mateo and Pacific Emergency Services located in Redwood City. Safe Harbor Shelter is a 90-bed congregate shelter for homeless adults. Pacific Emergency Services is a 70+ Room non-congregate Hotel Shelter Program. El Camino House is a 45+ room non-congregate Hotel Shelter Program. Our clients in our programs include individuals experiencing various forms of crisis, including some of whom have substance abuse problems and/or mental illness. Samaritan House Shelter Services seek to provide the assistance clients need to regain their self-sufficiency. Shelter Resident Specialists (also known as Program Aides) are responsible for assuring delivery of excellent services, the security and safety of clients as well as safe environments including our properties, facilities and building during each assigned shift. Each Shelter Resident Specialist/Program Aide will follow a specified set of protocols to ensure all assigned tasks are completed throughout each shift. All Shelter Services employees regardless of role must have flexible schedules to support the 24/7 operations of the program- this includes Day Swing and Grave Shifts. All Program Aides work in teams of two or more depending on shift and need.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION
- AA in Non-Profit Administration, Human Services or related field
- Minimum Education is GED or High School Diploma
EXPERIENCE – 1-2 years of experience in the following
- Working in a congregate or non-congregate residential facility - Shelter Experience.
- Familiarity and experience working with dual-diagnosed individuals; mental health and or substance abuse issues.
- Knowledge, Experience and Commitment to housing and homeless issues is essential. Knowing how to navigate and support individuals in crisis or experiencing homelessness.
For more information, please click here Program Aide, Shelter Services
Under the general supervision of the Director of Shelter Services, the Shelter Services Case Manager is responsible for coordination and management of short and long-term needs of the clients experiencing immediate challenges related to self-sufficiency. This position will meet with clients on a daily basis as well ensure the completion of any associated administrative duties in a timely fashion. In addition, the Shelter Case Manager communicates with other agencies (medical and non-medical) and provides referrals as needed. Case Management of Shelter Clients will be more clinical in nature and done under the guidance and supervision of the supervisor who is an LCSW. These positions will operate within HIPAA compliance regulations, as well as federal, state, local, industry
and agency regulations and policies.
While employees may be assigned a specific job site and shift, all final candidates must be able to work in all
Shelter Service Location Sites (San Mateo, South San Francisco, Redwood City) and have the flexibility to work
Day, Swing, Grave shifts as needed in a 24/7 Operation.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION
- Masters in Social Work preferred.
- Bachelor’s degree in social work or related field.
EXPERIENCE – Minimum 4 years of experience in the following
- Working as an advocate with other Non-Profit Agencies;
- Case management experience with a clear understanding of the principles and procedures of case management work and required regulations;
- Mental health counselor or related field;
- Assessment and planning;
- Non-Profit experience working with underserved and transient populations; includes working with and understanding the local community and the various services available to homeless populations;
- Working with populations who have co-occurring mental health, substance abuse and physical challenges;
KNOWLEDGE, SKILLS, AND ABILITIES:
- Bilingual and Bicultural English and Spanish not required but preferred.
- Excellent Crisis Management Skills
- Excellent Communication Skills both written and oral. Bilingual/bicultural proficiency in English and Spanish is helpful. Ability to understand and follow oral and written directions in an independent manner.
- Strong computer proficiency is required! Excellent Computer Proficiency with Microsoft Office Suite, ability to quickly learn new database systems (i.e., Clarity Systems). Excellent data management skills- Ability to complete timely data entry and work with information management systems.
- Excellent organizational skills and time management skills- Ability and capacity to efficiently and successfully manage time in a very busy work environment with large client/work load. Ability to multi-task with ease and prioritize effectively. Must be able to successfully manage and maintain accurate records/files in a timely fashion and be able to prepare any necessary data or reports.
- Ability to work and organize required activities according to Samaritan House policies, procedures and best practices which include any related industry, federal, state, or local agency requirements.
- Must have the strong ability to conduct all business and interactions with all constituents in a highly ethical manner demonstrating high level of integrity as well as the ability to maintain appropriate professional boundaries with all constituents.
- Must be able to exercise appropriate and sound judgment with tact and diplomacy both under normal and stressful situations. Must be able to maintain professionalism and appropriate composure when faced with escalated situations and must be able to de-escalate situations when needed.
- Excellent ability to work within and meet deadlines.
- Must possess a solutions-based approach to problem solving. Ability to be creative and show initiative.
- Ability to establish and maintain successful and effective relationships with Samaritan House constituents and partnering agencies
- Must have flexibility with work schedule, which may include evenings (swing or grave shifts), holidays and/or weekends as needed.
- Ability to drive to other Agency or partner locations -must have dependable transportation with insurance, and an excellent driving record.
For more information, please click here.
Worker Resource Center
The Worker Resource Center (WRC), a program of Samaritan House, is a community-based employment resource that connects individuals seeking employment with employers seeking reliable workers. Under the supervision of the Director of Food and Community Services, the WRC Program Manager oversees the day-to-day operations of the Worker Resource Center, including supervising assigned staff, coordinating employment services, managing the facility, and ensuring high-quality service delivery six days per week.
The WRC Program Manager fosters a safe, welcoming, and respectful environment for clients, staff, volunteers, employers, and community partners. This position requires exceptional customer service, sound judgment, and a compassionate, solutions-oriented approach when working with individuals facing barriers to employment.
Working collaboratively with the Director, the WRC Program Manager ensures compliance with agency policies and funding requirements, strengthens employer and community partnerships, supports continuous program improvement, and helps expand employment opportunities while advancing Samaritan House's mission.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION:
- Associate Degree from a community college in business administration, nonprofit management, human services or related field is highly desirable.
EXPERIENCE:
- 3+ years of progressively responsible experience in nonprofit workforce development, employment services, workforce programs, human services, or a related community-based organization.
- Bilingual and Bicultural Spanish speaker required to assist the majority Spanish speaking client population.
- Experience supervising employees, volunteers, or program participants in a nonprofit or customer service environment.
- Working knowledge of construction, landscaping, maintenance, and general labor occupations sufficient to assess employer requests, estimate labor needs, and facilitate appropriate worker placements.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Strong organizational, project management, and time management skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Excellent written, verbal, interpersonal, and relationship-building skills with the ability to collaborate effectively with employees, leadership, employers, volunteers, community organizations, educational institutions, vendors, and external partners.
- Strong analytical, critical thinking, and problem-solving skills.
- Strong technology proficiency including Microsoft Office Suite, Salesforce, Microsoft Teams, Zoom, and other database systems.
- Ability to maintain confidentiality while exercising sound judgment, professionalism, and appropriate boundaries in all interactions.
- Resourceful, adaptable, and able to work independently while collaborating effectively across departments.
For more information, please click here WRC Program Manager.
Ready to Apply?
Please submit an Employment Application to the address listed below. Alternatively, you can also email a copy of your cover letter, resume and employment application to [email protected]
Faxes should be sent to (650) 294 4336 and attention to the Vice President of Human Resources.
Samaritan House
Vice President of Human Resources
4031 Pacific Blvd.
San Mateo CA 94403
Samaritan House is an Equal Opportunity Employer