Careers

Under the general Supervision of the Associate Director of Facilities, the Facilities Specialist is
responsible for the management and maintenance of all Samaritan House program facilities which
includes owned and leased buildings and grounds including oversight and upkeep of equipment, facilities
and supplies.

Quality control is a large part of the job. Facilities Specialist will ensure compliance with Agency and
OSHA regulations including any other federal, local and state governmental health and safety standards.
This position will assist with the planning, budgeting and scheduling of facility modifications and repairs.
Facilities Specialist will assist to ensure the agency buildings and grounds are maintained including, but
not limited to daily, weekly, monthly and annual inspection, cleaning and maintenance schedules;
determine and schedule repairs, renovation projects, waste reduction improvement and safety/OSHA
inspections; review and analysis of capital projects ensuring contract and budget compliance as well as
making recommendations to the Associate Director of Facilities.

Position will assist in the management of vendor negotiations, service contracts and work by outside
service contractors for services, supplies and repairs within budgeted expectations. This position is
responsible for hands on work and oversight of third party contracted companies for grounds keeping,
cleaning, maintenance, repairs and vehicle maintenance. Work with Volunteers and Staff as needed.
This position in collaboration with the Associate Director of Facilities is responsible for ensuring all work
is completed within applicable federal, state, OSHA, and local government compliance.

Preferred and Required skills for success of this position include but are not limited to the following. In some cases, long term experience may substitute for Education.

Education and Certifications

• High School Diploma; Associate Degree or higher in Facilities Management or related field
  preferred

Experience

• Two years’ direct work experience in buildings and grounds maintenance, facilities upkeep or
  related fields. Experience with Facilities Management, engineering or relevant building trade

Knowledge, Skills, and Abilities
Desired Certifications-

• CAL-OSHA certification- Knowledge of CAL-OSHA and EPA standards and regulations. If not CALOSHA certified, candidate may be required to obtain CAL-OSHA Certification.
• HVAC certifications -Knowledgeable with HVAC systems. Candidate may be required to obtain
  such certifications.

Required Skills and Expertise in Property Management, Buildings, Grounds and Facility Maintenance-

• Candidate must have excellent knowledge base of property management principles,
  procedures, and standards, as applied to public facilities; knowledge of space and planning
  principles and procedures.
• Candidate must possess working knowledge with building and grounds life safety systems and
  mechanical systems; electrical and plumbing systems, carpentry and other related areas.
• Attention to detail and the skill to deliver excellent quality control are critical to the success
  of this position. Candidate must have the ability to ensure cleaning, upkeep and safety
  standards are maintained as well as being able to quickly, pro-actively and timely identify and
  discover issues before they become major problems.
• Project planning experience and skills are helpful. Ability to develop request for proposals
  (RFP/Bid) and evaluate contractor proposals. Knowledge of contract documents and
  specifications.

Preferred Safety and Risk Management Skills-

• It is desirable for the candidate to have a clear understanding of the components of an
  Environmental Health and Safety Program, including but not limited to accident investigations,
  ergonomics, industrial hygiene, life safety, machine guarding, air permitting, wastewater,
  hazardous waste, property conservation, safety training, disaster preparedness, lock out- tag
  out and workers’ compensation.
• Candidate should have knowledge of CAL-OSHA safety standards and regulations and HVAC
  preventive maintenance practices.
• Candidate should be familiar with employee safety and disaster preparedness training
  requirements and delivery; Knowledge and awareness of federal, state, and local regulations
  pertinent to facilities planning, design, construction and maintenance.
• Demonstrated ability to read and understand MSDS statements with the ability to train other
  staff or volunteers in safe use of potential hazardous or non-hazardous materials as needed.
  Demonstrated excellent capacity to learn and be trained in the usage of HAZMAT products such
  as chlorine, bleach and acid.

For more information, please click here
Facilities Specialist

Under the direct supervision of the Individual Giving Manager and in collaboration with Director of
Development and Communications, the Development Associate performs a variety of skilled
administrative duties related to Development Department activities. This includes but is not limited to
gift entry, accurate recording of gifts and acknowledgments, content creation, financial reconciliation,
and event support.

Preferred Requirements include but are not limited to:

Education:

• Bachelor’s Degree in Business, Non-Profit Administration or related field

Experience: 1-2 years of experience in the following:

• General data entry work/ administrative office work
• Fundraising or event support
• Writing for marketing, fundraising or general business administration

Certifications, Licenses and Special Skills Desired:

• Some experience with LiveImpact, Salesforce, Raiser’s Edge or other constituent database

General Requirements:

• Excellent Computer Proficiency with Microsoft Office Suite including data entry and information
  management systems. Ability to quickly learn various computer programs and databases.
• Excellent data management skills, strong organizational, and time management skills, strong
  and effective multitasking skills. Accuracy and attention to detail is important as well as
  flexibility to meet the evolving needs of the department in a fast-paced work environment.
• Strong Analytical skills
• Strong ability to maintain confidentiality and maintain appropriate professional boundaries with
  constituents. High level of ethics, integrity, compassion and transparency.

For more information, please click here
Development Associate

Under the supervision of the Associate Director, Individual Giving, the Development
Operations Manager will help improve systems and operations across the development
team. This individual will have oversight of the organization’s donor database and the
daily work that goes into maintaining, reporting, and auditing the systems and
procedures to keep an active and accurate database. This person will also supervise
one (1) Development Associate and one (1) Development Data Coordinator.

Preferred job requirements and qualifications for the position are as follows:

Education-

• Bachelor’s degree or equivalent experience.

Experience-

• Minimum three years of general office work within a Development/fundraising operation.
• Minimum three years with relational or other donor database applications like Live Impact, Salesforce, or similar.
• High proficiency in managing development database applications like Live Impact, Salesforce, or similar.
• High proficiency using Microsoft Office programs like Excel, Word, Outlook, Windows.
• 1-3 years supervision, management, and training of others

Knowledge, Skills and Abilities-

• Excellent interpersonal and relationship-building skills. Must be able to work effectively and collaboratively across departments and with volunteers. High level of integrity, strong work ethic, and excellent customer service skills.
• Excellent organizational, multi-tasking and prioritization skills required.
  Excellent ability to be highly accurate and have strong attention to detail.
  Ability to accommodate unexpected work or deadlines with grace.
• Strong problem-solving skills required; Ability to identify and resolve issues
  proactively. Must be solution-focused and structured in achieving objectives
  with all as well as able to positively manage, motivate, and organize self and
  others to complete work.
• Ability to work in a fast-paced environment and successfully maintain grace and professionalism under pressure. Ability to work independently and within teams, strong initiative.
• Ability to exercise appropriate timely judgment, discretion, and decision
  making at all times. Maintain confidentiality in all aspects of the work
  environment; ability to explain reasoning and conduct business within agency
  values and professionalism; Established ability to exercise all business with high
  integrity and ethics.
• Ability to adapt to changes swiftly and successfully and respond to delays or
  unexpected events in the work environment; ability to manage competing
  demands and prioritize tasks; ability to change approach or method as needed.
• Strong customer service mentality, respect and understanding of the Donor Bill of Rights and the organization’s responsibility to donors.

For more information, please click here
Development Operations Manager

Under the supervision of the Agency’s Grant Manager, the Grant Writer is responsible for supporting the Grants Manager in securing and managing a $6M+ grants program (government, foundation, corporation) of the agency, including: research, writing proposals, reporting, funder communications, maintaining grant records and managing the grants calendar.

Preferred job requirements and qualifications for the position are as follows:

Education and Licenses-

• Bachelor’s degree or advanced degree(s) preferred.

Experience-

• Minimum of four years of foundation and government grant-writing experience required.
• Must have good knowledge and familiarity with local and regional foundations, corporations and government entities is required

Knowledge, Skills and Abilities-

• Strong computer proficiency is required including but not limited to Microsoft Word, Excel, PowerPoint, Adobe Acrobat Pro, Outlook, electronic file management and various email applications. Knowledge of fundraising software desirable.
• Strong interpersonal, relationship building and leadership skills required. Ability to create and maintain excellent relationships with all constituents of various backgrounds, skills and personalities; excellent customer service.
• Candidate must have excellent communication skills with constituents with diverse experiences including staff, volunteers, etc. Must possess strong business acumen and must be articulate.
• Must demonstrate the ability to have professional boundaries in working with all constituents.
• Strong problem-solving skills required; Ability to identify and resolve issues proactively. Must be resilient, solution-focused and structured in achieving objectives with all as well as able to positively manage, motivate and organize self and others to complete work.
• Ability to work in a fast-paced work environment and successfully maintain grace and professionalism under pressure. Ability to work independently and within teams, strong initiative.
• Ability to exercise appropriate timely judgment, discretion and decision making at all times. Maintain confidentiality in all aspects of the work environment; ability to explain reasoning and conduct business within agency values and professionalism; Established ability to exercise all business with high integrity and ethics.

For more information, please click here
Grant Writer

The Major Gifts Officer will possess a blend of frontline fundraising experience and will be an
integral member of the Major Gifts team with a focus on securing gifts of $2,500 and up, in
partnership with the Senior Major Gifts Officer, CEO, Director of Development, and Board.
Reporting to the Senior Major Gifts Officer, this position is responsible for cultivating and
maintaining a significant base of major gift support from individuals located primarily within San
Mateo County, CA. This person will be responsible for developing relationships with existing major
and planned giving donors; assisting with and implementing annual year-end major gifts
campaigns; identifying prospects; and cultivating, soliciting, and stewarding both new and existing
donors for annual support. This position will be hybrid, working 2-3 days onsite at Samaritan House
headquarters in San Mateo (health officials’ guidelines depending)

Preferred job requirements and qualifications for the position are as follows:

Education:

• Bachelor’s degree

Experience:

• Demonstrated experience, success, and progressive responsibility in fundraising with a minimum of three to five years’ experience
• Proven track record of closing five-figure+ gifts

Certifications, Licenses and Special Skills Desired:

• Proficiency in database management, Microsoft Office Suite, and other computer skills, as
  required
• Advanced fund development and major gifts training a plus

General Requirements:

• Passion for Samaritan House’s mission to fight poverty and lift lives in San Mateo County
• Exceptional ability to understand the needs and motivations of others, find common ground and synthesize information into compelling narratives
• Ability to set goals strategically and oversee execution
• High level of discretion and ethical approach to fundraising
• Proven ability to interact and influence philanthropic leaders
• Experience motivating and collaborating with high-profile volunteer leadership and senior executives
• Ability to work cross-functionally with various internal and external constituents of diverse backgrounds
• Hold a portfolio of 120-140 donors. Initiate, deepen, and maintain strong relationships with
  donors – identifying prospects and cultivating, soliciting, and stewarding existing and new
  major donors. Regularly reach out to and meet with portfolio donors. Develop new creative
  ways to involve donors in ways meaningful to them and to Samaritan House.
• Create a plan for each donor in assigned major gifts portfolio that will serve as a
  foundational communication and marketing plan. Faithfully and on a timely basis, execute
  that plan, so that individuals on the caseload are retained and upgraded. Re-evaluate and
  adjust plans as necessary throughout the year.
• Maintain accurate and up-to-date donor records in the fundraising database, and track progress using reports, records, and pipelines.
• Support execution of small-group donor events, in-person tours, and virtual experiences to further engage major donors.

For more information, please click here
Major Gifts Officer

The diabetes care and education specialist (DCES) delivers comprehensive and seamless services that bridge the gap and integrate clinical and self-management aspects of diabetes and cardiometabolic care. The DCES is an integral part of the interprofessional team and provides collaborative, comprehensive and person-centered care, and education conducive to behavior change and improved quality of life across the lifespan. The DCES supports and advocates for people affected by diabetes to optimize quality care. The DCES promotes self-management to achieve individualized behavioral and treatment goals that reduce risks and optimize health outcomes. This position may have three collaborative positions providing oversight toward the success of this role- the Medical Director and two Associate Medical Directors. This position is grant funded.

Please note our preferred and in some cases required qualifications for this position:

Preferred Education, Licenses and certifications to be presented at time of hire –

• Bachelor of Science in Nursing, Dietetics/Nutrition/Pharmacy
• Licensed Dietitian in California
• Certified Diabetes Educator

Preferred Experience- Minimum 1 year of experience in the following:

• Diabetes self-management education and support experience preferred
• Working knowledge of Diabetes Technology

Other Skills and Expertise –

• Bilingual and Bicultural English and Spanish required.
• Excellent professional written and verbal communication skills.
• Strong emotional intelligence skills.
• Knowledge of social and economic problems pertaining to low-income, culturally diverse andunderserved populations. Demonstrated knowledge of Samaritan House’s target servicepopulation is helpful.

For more information, please click here
Diabetes Educator

Under the direct supervision of the Food Services Manager(s), employees in food services are normally assigned to perform a variety of functions to ensure timely, safe, sanitary and compliant kitchen and pantry operations. A Food Services Worker may be required to do work not directly mentioned in this job description but related to the Agency’s Food Services Operations in whole. Food must be handled in accordance with Food Safety Guidelines, Agency Policy, Safety Regulations and other departmental protocols in place to ensure safety of food service and delivery. This position will perform routine work including but not limited to preparing food for cooking, cooking; cleaning and maintaining kitchen and its equipment, utensils and supplies; janitorial and sanitation functions both inside and outside of the kitchen and pantry; service of the indoor/outdoor pantry; distribution of bagged or prepared foods. Position will accept deliveries; load and unload various vehicles; accept donations of food and supplies. Food Services Worker is responsible for ensuring appropriate storage, stocking and inventory control under accurate temperature controls. Excellent client customer service is expected with all agency constituents as well as performing work with a high level of integrity. Position is responsible for performing and completing work in accordance with Agency Safety Policies, applicable Food Industry Regulations; Federal, State, Local regulations for Food Services Industry. A Food Service Worker will engage on a daily basis with department volunteers and clients. This position is expected to guide volunteers and clients as needed to ensure appropriate food preparation, safety, sanitation and service. A Food Services Worker must have a SAFE SERV or equivalent food handling certification or obtain the certification within 4 months of hire in order to remain employed. Please note all food service positions come into contact with in kind donations. It is prohibited for employees to take in kind donations outside of the In-Kind Donation Policy.

Please note our preferred and in some cases required qualifications for this position:

Education and certifications to be presented at time of hire–

• High School Diploma – GED.
• Food Handler Card Required
• ServSafe Certificate
• Valid CA Driver License Class C

Experience- Minimum 1 year of experience in the following:

• Food Services or commercial kitchen work (with non-profit preferred but not required)
• Knowledge of food safety regulations and commercial food preparation.
• Delivering food services to diverse underserved populations including those experiencing a variety ofvulnerabilities and trauma issues.

Other Skills and Expertise –

• Excellent Professional Communication Skills- Written and verbal communication skills in English
• Knowledgeable with computer programs within Microsoft office Suite- Outlook, simple excel, word. Ability to learn computer programs, applications and databases for training purposes. Familiarity with telecommunication applications- Zoom, Skype, FB Messenger, MS Teams for meeting and training purposes.
• Exercise appropriate and sound judgement under normal and stressful circumstances

For more information, please click here
Food Services Worker

This position will serve in our Shelter Services Department which is comprised of three locations: Safe Harbor Shelter Program, a congregate shelter in the city of South San Francisco; El Camino House (San Mateo) Pacific Emergency Shelter (Redwood City), both non-congregate hotel shelter programs. Safe Harbor is a 90-bed shelter, El Camino House is a 40+ Room Shelter and Pacific Shelter is a 75+ room hotel shelter for homeless adults, some of whom struggle with substance-abuse problems and/or physical & mental illnesses. Under the general supervision of the Associate Director of Shelter Services, the Shelter Services Case Manager is responsible for coordination and management of short and long-term needs of the clients experiencing immediate challenges related to self-sufficiency. This position will meet with clients on a daily basis as well ensure the completion of any associated administrative duties in a timely fashion. In addition, the Shelter Case Manager communicates with other agencies (medical and non-medical) and provides referrals as needed. Case Management of Shelter Clients will be more clinical in nature and done under the guidance and supervision of the supervisor who is an LCSW. These positions will operate within HIPAA compliance regulations, as well as federal, state, local, industry and agency regulations and policies. Please note this position will be based our of the Safe Harbor Shelter site.

Post pandemic – candidates must follow all covid safety precautions required by the agency. While this position will be onsite mainly there may be occasions when we require remote work.

Preferred Requirements include but are not limited to:

EDUCATION

• Masters in Social Work
• Bachelor’s degree in Social work or related field.

EXPERIENCE

• Working as an advocate with other Non-Profit Agencies;
• Case management experience with a clear understanding of the principles and procedures of case management work and required regulations;
• Mental health counselor or related field;
• Assessment and planning;
• Non-Profit experience working with underserved and transient populations; includes working with and understanding the local community and the various services available to homeless populations;
• Working with populations who have co-occurring mental health, substance abuse and physical challenges;

For more information, please click here
Shelter Service Case Manager

Under the supervision of the Shelter Services Operations Manager, all Shelter Resident Specialists (also
known as Program Aides) regardless of status (Temporary to Regular; On Call to Full Time) coordinate
the orderly operation of Samaritan House’s Shelter Services Sites and facilitate the delivery of quality
services to clients. This position also works with vendors and community support services to support the
Agency’s Shelter Services program needs and the needs of our clients. Samaritan House Shelter Services
Program has two main Shelter Sites- Safe Harbor Shelter located in South San Francisco and Pacific
Emergency Services located in Redwood City. Safe Harbor Shelter is a 90-bed congregate shelter for
homeless adults. Pacific Emergency Services is a 70+ Room non-congregate Hotel Shelter Program.
Our clients for both programs include individuals experiencing various forms of crisis, including some of
whom have substance abuse problems and/or mental illness. Samaritan House Shelter Services seek to
provide the assistance clients need to regain their self-sufficiency. Shelter Resident Specialists (formerly
known as Program Aides) are responsible for assuring delivery of excellent services, the security and
safety of clients as well as safe environments including our properties, facilities and building during each
assigned shift. Each Shelter Resident Specialist will follow a specified set of protocols to ensure all
assigned tasks are completed throughout each shift. All Shelter Services employees regardless of role
must have flexible schedules to support the 24/7 operations of the program- this includes Early Morning,
Day, Afternoon, Evening, Swing and Grave Shifts.

Preferred Requirements include but are not limited to:

EDUCATION

• AA in Non-Profit Administration, Human Services or related field
• Minimum Education is GED or High School Diploma

EXPERIENCE – 1-2 years of experience in the following

• Working in a congregate or non-congregate residential facility- Shelter Experience
• Familiarity and experience working with dual-diagnosed individuals; mental health and or
  substance abuse issues.
• Knowledge, Experience and Commitment to housing and homeless issues is essential. Knowing
  how to navigate and support individuals in crisis or experiencing homelessness

General Requirements:

• Ability to work flexible schedules is essential.
• Excellent communication skills both verbal and written required. Ability to follow directions
  independently and apply what is learned.

For more information, please click here
Program Aide, Shelter Services

The department you are interested in has no openings at this time. Please take a look at the other openings or check in again soon!

We will post positions as they become available.