Under the direct supervision of the CES Program Manager, this position is responsible for professional and constructive engagement with clients seeking shelter services from the Core Network Agencies of San Mateo County. A major function of this position is to engage as many clients as possible who are experiencing a housing crisis and then divert the identified clients from the homeless service system by assisting them in exploring alternative housing resources and by providing the clients with information, guidance and support. The general goal of this position is to reduce the number of people entering emergency shelters and homelessness. Candidate will serve as an integral member of a multi-disciplinary, housing focused service team.
Position will use an evidence-informed tool to objectively determine the acuity of needs and services best designed to meet the client’s needs, unless the individual or family can be successfully diverted from services altogether through effective problem-solving and access of formal and informal networks they may have for support.
CES Diversion Specialists will manage a caseload of approximately 50 clients (25% intense daily work and 75% ongoing as needed). While this position is employed by Samaritan House directly, it will work closely with the other seven Core Network Agencies in San Mateo County to provide diversion services both onsite and offsite using assigned technology as needed. This position is expected to maintain all facets of the job including all programmatic and electronic and non-electronic administrative responsibilities in a timely fashion and within audit compliance.
Position will require travel between Agency and Core Network sites located in various municipalities within San Mateo County. The CES Diversion Specialist will work within all federal, state, county, municipal, agency and other local regulations and policies.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION:
- Bachelor’s Degree in social or human services or related field. Masters in Social Work strongly desired. In some cases related and comparable work experience may be considered in lieu of education requirements.
EXPERIENCE:
- Two years Human Services Field experience including advocacy or case management services
- Two years’ experience effectively working with individuals in high risk populations including but not limited to people who have experienced vulnerability, trauma, economic poverty, incarceration, substance use, developmental delays, compromised mental wellness, brain injuries, literacy and numeracy issues; victims of violence, domestic violence or trafficking and/or, other conditions, mental health issues or situations that have impacted housing stability for them
- Two years of experience working with homeless or at –risk families and individuals in crisis.
- Experience working with issues faced by low-income populations is essential.
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CES Program Diversion Specialist.
Under the general supervision of the Client Services Manager, Case Managers are responsible for providing exemplary service to Agency clients within our Client Services Department. Ideal candidates are direct service social workers who will identify those in need; help people of all life stages with diverse backgrounds cope with and solve everyday problems; advocate for and develop plans to improve clients’ welfare; research and refer clients to community resources; respond to clients in crisis situations; and comes with the skill to collaborate and work within a variety of diverse public and private organizations. The Case Manager will support clients experiencing multi-faceted issues, with the intent of assisting clients to live stably within their set of circumstances. The Case Manager will use a consistent and systematic set of practices to perform case management with clients including outreach work when necessary or assigned. If Bilingual BiCultural Spanish or Cantonese/Mandarin This position will work with our Spanish or Cantonese/Mandarin Speaking population and will require a Bilingual Bicultural candidate who understands cultural issues and challenges in order to better serve this population of our client base.
Preferred Requirements include but are not limited to:
EDUCATION:
- Masters in Social Work strongly desired.
- Bachelor’s degree in social work, psychology or related field required
EXPERIENCE:
Minimum two to four years of experience in the following:
- Case management work or equivalent and a clear understanding of principles and procedures of case management both in practice and administrative.
- Working with the public and other community organizations. Understanding of the local community, and the various services available for economically challenged populations.
- Inter-agency collaborations.
- Mental health counselor or related field helpful
- Non-Profit experience working with underserved and transient populations; includes working with and understanding the local community and the various services available to homeless populations
- Working with populations who have co-occurring mental health, substance abuse and physical challenges; experiencing homelessness; victims of violence or trafficking.
CERTIFICATIONS, LICENSES and SPECIAL SKILL Preferred:
- MSW
- Bilingual and bicultural English and Spanish or Cantonese/Mandarin is desired but not required. Must have excellent ability to read, write and speak/converse in Spanish or Cantonese if applicable. Must communicate effectively and clearly to Agency’s Spanish speaking or Cantonese speaking constituents.
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Case Manager
