Under the general supervision of the Client Services Manager, Case Managers are responsible for providing exemplary service to Agency clients within our Client Services Department. Ideal candidates are direct service social workers who will identify those in need; help people of all life stages with diverse backgrounds cope with and solve everyday problems; advocate for and develop plans to improve clients’ welfare; research and refer clients to community resources; respond to clients in crisis situations; and comes with the skill to collaborate and work within a variety of diverse public and private organizations. The Case Manager will support clients experiencing multi-faceted issues, with the intent of assisting clients to live stably within their set of circumstances. The Case Manager will use a consistent and systematic set of practices to perform case management with clients including outreach work when necessary or assigned. If Bilingual BiCultural Spanish or Cantonese/Mandarin This position will work with our Spanish or Cantonese/Mandarin Speaking population and will require a Bilingual Bicultural candidate who understands cultural issues and challenges in order to better serve this population of our client base.
Preferred Requirements include but are not limited to:
EDUCATION:
- Masters in Social Work strongly desired.
- Bachelor’s degree in social work, psychology or related field required
EXPERIENCE:
Minimum two to four years of experience in the following:
- Case management work or equivalent and a clear understanding of principles and procedures of case management both in practice and administrative.
- Working with the public and other community organizations. Understanding of the local community, and the various services available for economically challenged populations.
- Inter-agency collaborations.
- Mental health counselor or related field helpful
- Non-Profit experience working with underserved and transient populations; includes working with and understanding the local community and the various services available to homeless populations
- Working with populations who have co-occurring mental health, substance abuse and physical challenges; experiencing homelessness; victims of violence or trafficking.
CERTIFICATIONS, LICENSES and SPECIAL SKILL Preferred:
- MSW
- Bilingual and bicultural English and Spanish or Cantonese/Mandarin is desired but not required. Must have excellent ability to read, write and speak/converse in Spanish or Cantonese if applicable. Must communicate effectively and clearly to Agency’s Spanish speaking or Cantonese speaking constituents.
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Case Manager
Samaritan House currently has two case manager job openings- one based out of Samaritan House South and one based out of our SSF Safe Harbor Shelter. Under the general supervision of the Client Services Manager/the Associate Director Safe Harbor Shelter , Case Managers are responsible for providing exemplary service to Agency clients within our Social Services Departments. Ideal candidates are direct service social workers who will identify those in need; help people of all life stages with diverse backgrounds cope with and solve everyday problems; advocate for and develop plans to improve clients’ welfare; research and refer clients to community resources; respond to clients in crisis situations; and comes with the skill to collaborate and work within a variety of diverse public and private organizations. The Case Manager will support clients experiencing multi-faceted issues, with the intent of assisting clients to live stably within their set of circumstances. The Case Manager will use a consistent and systematic set of practices to perform case management with clients including outreach work when necessary or assigned. If Bilingual Bicultural Spanish or Cantonese/Mandarin This position will work with our Spanish or Cantonese/Mandarin Speaking population and will require a Bilingual Bicultural candidate who understands cultural issues and challenges in order to better serve this population of our client base.
Case Manager’s assigned to Safe Harbor Shelter will support and assist all client services efforts as assigned including performing intakes, assisting at the front desk when there is a shortage of front desk staff and assist with trouble shooting any issues that arise with resident clients. Shelter Case Managers may be asked to work Holidays, evenings or weekends as assigned to ensure service continues with the 24/7 operations of the shelter.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION:
- Master’s in social work preferred.
- BA in social work, psychology or relate field. In some cases related and comparable work experience may be considered in lieu of education requirements.
EXPERIENCE:
Minimum two years of experience in the following:
- Case management work or equivalent and a clear understanding of principles and procedures of case management both in practice and administrative.
- Working with the public and other community organizations. Understanding of the local community, and the various services available for economically challenged populations.
- Inter-agency collaborations.
- Mental health counselor or related field helpful
- Non-Profit experience working with underserved and transient populations; includes working with and understanding the local community and the various services available to homeless populations; Shelter facility case work;
- Working with populations who have co-occurring mental health, substance abuse and physical challenges; experiencing homelessness; victims of violence or trafficking.
SKILLS and EXPERTISE:
- Bilingual and bicultural English and Spanish or Cantonese/Mandarin is desired but not required. Must have excellent ability to read, write and speak/converse in Spanish or Cantonese if applicable. Must communicate effectively and clearly to Agency’s Spanish speaking or Cantonese speaking constituents.
- Demonstrated knowledge of Samaritan House’s target service population;
- Successful Crisis Management experience and conflict management skills.
- Strong Analytical skills.
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Case Manager (Samaritan House South)
