Under the general supervision of the Client Services Manager the Program Registrars (3 total positions) are responsible for providing exemplary service to Agency clients within our Social Services Departments. Ideal candidates are direct service social workers who will support the identification of those in need. As needed Registrars may provide approved information toward agency or community resources; respond to clients in crisis situations; and comes with the skill to collaborate and work within a variety of diverse public constituents. The Program Registrar will support clients experiencing multi-faceted issues. The Program Registrar will use a consistent and systematic set of practices to perform program registration of clients for services to be provided in the Drive Through Pantry and Financial Assistance operation. If Bilingual Bicultural Spanish or Cantonese/Mandarin This position will work with our Spanish or Cantonese/Mandarin Speaking population and will require a Bilingual Bicultural candidate who understands cultural issues and challenges in order to better serve this population of our client base.

Program Registrars will support and assist all client services efforts as assigned including performing intakes, assisting at the front desk when there is a shortage of front desk staff and assist with trouble shooting any issues that arise with clients as instructed. Program Registrars may be asked to work Holidays, evenings or weekends as assigned to ensure service continues with special events involving client services. Must be available during the Holiday Season.

Please note our preferred and in some cases required qualifications for this position:

Education:  

• AA in social work preferred. BA in social work, psychology or relate field. In some cases, related and comparable work experience may be considered in lieu of education requirements.

Experience- Minimum 2 years of experience in the following: 

• Social Work work or equivalent and a clear understanding of principles and procedures of social work management both in practice and administrative.
• Working with the public and other community organizations. Understanding of the local community, and the various services available for economically challenged populations.
• Inter-agency collaborations.
• Non-Profit experience working with underserved and transient populations; includes working with and understanding the local community and the various services available to homeless populations; Shelter facility case work;
• Working with populations who have co-occurring mental health, substance abuse and physical challenges; experiencing homelessness; victims of violence or trafficking.

Skills and Expertise:

• Bilingual and bicultural English and Spanish or Cantonese/Mandarin is desired but not required. Must have excellent ability to read, write and speak/converse in Spanish or Cantonese if applicable. Must communicate effectively and clearly to Agency’s Spanish speaking or Cantonese speaking constituents.
• Demonstrated knowledge of Samaritan House’s target service population;
• Successful Crisis Management experience and conflict management skills.
• Strong Analytical skills.
• Excellent Communications Skills. Ability to communicate effectively both oral and written; bilingual/bicultural proficiency in English and Spanish or Cantonese is desired but not required. Ability to understand and follow oral and written instructions in an independent manner.
• Excellent Computer Proficiency with Microsoft Office Suite to include data entry and information management systems. Ability to quickly learn various computer programs, applications and databases such as Clarity Database Systems. Ability to use telecommunication applications as assigned- zoom, skype etc.

For more information, please click here Client Services Program Registrar and Backup Case Manager