Call

(650) 347-3648

If you are in need of food, medical services, shelter, or any of our counseling or referral services, please contact our client service department at the number above to schedule an appointment.
 
Do you need Financial Assistance? Click here to Apply.

Visit

Food Hours
Monday – Friday
9 am – 4 pm
Thursday
9 am – 12 pm

View our coverage area, types of assistance and more.

FIND HELP

Llámenos

(650) 347-3648

Si necesita alimentos, servicios médicos, de cualquiera de nuestra consejería, o servicios de referencia por favor contacte nuestro departamento de servicio al cliente al número que aparece arriba y haga una cita.

Necesita ayuda Financiera? Haga Click aquí para Aplicar.

Visítanos

Distribución de Alimentos
Lunes – Viernes
9 am – 4 pm
Jueves 9 am – 12 pm

Vea nuestra área de cobertura, tipos de asistencia y más.

ENCONTRAR AYUDA

电话

(650) 347-3648

如果您需要食物,医疗服务,住所,任何咨询或转介服务
请通过以上号码联系我们的客户服务部门安排预约
 
您需要经济补助吗?点击这里申请

地址

食物供应时间
星期一至五
上午9点至下午4点
星期四
上午9点至下午12点

查看我们的服务范围,援助项目等
寻求帮助

Careers

Samaritan House leads the fight against poverty in San Mateo County by providing a full range of essential services, taking a personal approach and serving as a centralized resource for clients and partners alike.

 

Our dedicated staff and volunteers are at the heart of everything we achieve.

We believe in:

  • Providing our team with supportive work environments and opportunities for development
  • Offering excellent opportunities for individuals with proven strong, creative, results-driven leadership skills and excellent work ethics who love working with people of diverse backgrounds
  • Cultivating a caring, compassionate community dedicated to helping our neighbors in-need reach self-reliance

Administration

Under the supervision of the VP of Advancement, the Associate Director of Communications will lead the development and execution of strategic communications initiatives to elevate Samaritan House’s brand, mission, and community impact. They will oversee all external communications, ensuring consistency across channels and alignment with organizational goals.

Please note our preferred and in some cases required qualifications for this position:

EDUCATION:

  • Bachelor’s degree in Communications, Marketing, Journalism or Public Relations, or equivalent experience in lieu of education.

EXPERIENCE:

  • Minimum 7 years of experience in non-profit communication and/or marketing.
  • Minimum 3 years of experience in a strategic role.
  • Minimum 3 years of experience in supervision.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Strategic communications expertise, including brand management, messaging, and integrated communications planning.
  • Strong writing and editing skills, with the ability to adapt content for donors, clients, partners, media, and the public.
  • Experience in nonprofit or mission-driven communications, preferably in human services, housing and shelter services, or food security.
  • Experience managing or supporting the management of a marketing/communications budget.
  • Ability to translate complex programs and data into compelling, ethical, and human-centered stories.
  • Knowledge of digital communications channels, including websites, email, and social media platforms.
  • Demonstrated ability to lead, supervise, and mentor communications staff, consultants, or vendors.
  • Understanding of trauma-informed and community-centric communications practices.
  • Strong project management, cross-functional collaboration, and organizational leadership skills.
  • Experience working within RACI or other project management framework and utilizing project management software (Asana).
  • Strong ability to conduct all business and interactions with all constituents in a highly ethical manner, demonstrating high level of integrity as well as the ability to maintain appropriate professional boundaries – knows how to successfully redirect.
  • Proven ability to conduct all interactions with all constituents in a highly ethical manner demonstrating high level of integrity, transparency and compassion in all work.
  • Must be able to exercise appropriate and sound judgment, professionalism, appropriate composure with tact and diplomacy both under normal and stressful situations.
  • Must possess a solutions-based approach to problem solving. Ability to be creative and show initiative and act as an independent employee while having a team player approach and attitude.
  • Excellent interpersonal skills. Ability to establish and maintain successful and effective relationships with Samaritan House constituents (internal and external) and partnering agencies.
  • Must have flexibility with work schedule, which may include occasional evenings, holidays and/or weekends as needed.
  • Demonstrated commitment to Samaritan House’s mission, values, and community impact
  • Ability to follow Agency Policies and organize required activities according to Samaritan House policies, procedures and best practices which include any related federal, state, or local agency requirement.
  • Clean driving record- ability to get to and from job sites within the Agency as assigned.

For more information, please click here Associate Director of Communications.

Under the direct supervision of the Associate Director of Communications, the Marketing and Communications Coordinator will help increase the visibility of Samaritan House and its programs by supporting the execution of marketing/communications strategies and creating compelling content that narrates Samaritan House’s impact.

Please note our preferred and in some cases required qualifications for this position:

EDUCATION:

  • Bachelor’s degree in Communications, Marketing, Journalism or Public Relations, or equivalent experience in lieu of education.

EXPERIENCE:

  • Minimum 2 years of experience in communication and/or marketing.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Superior communication skills including both excellent verbal and written communication skills.
  • Strong attention to detail, organizational skills, and the ability to successfully prioritize and be flexible in a fast-paced environment.
  • Excellent proficiency in creating successful social media posts for Facebook, LinkedIn, Instagram, and other social media channels.
  • Excellent software proficiency: Microsoft Office Suite; Canva, Animoto or similar, with the ability to create photography and video projects quickly. Proficient experience with the Adobe Suite.
  • Proficiency working in project management system like Asana.
  • Strong ability to conduct all business and interactions with all constituents in a highly ethical manner, demonstrating high level of integrity as well as the ability to maintain appropriate professional boundaries – knows how to successfully redirect.
  • Proven ability to conduct all interactions with all constituents in a highly ethical manner demonstrating high level of integrity, transparency and compassion in all work.
  • Must be able to exercise appropriate and sound judgment, professionalism, appropriate composure with tact and diplomacy both under normal and stressful situations.
  • Must possess a solutions-based approach to problem solving. Ability to be creative and show initiative and act as an independent employee while having a team player approach and attitude.
  • Excellent interpersonal skills. Ability to establish and maintain successful and effective relationships with Samaritan House constituents (internal and external) and partnering agencies.
  • Must have flexibility with work schedule, which may include occasional evenings, holidays and/or weekends as needed.
  • Demonstrated commitment to Samaritan House’s mission, values, and community impact
  • Ability to follow Agency Policies and organize required activities according to Samaritan House policies, procedures and best practices which include any related federal, state, or local agency requirement.
  • Clean driving record- ability to get to and from job sites within the Agency as assigned.

For more information please click here Marketing and Communications Coordinator.

Client Services and Programs

Under the general supervision of the Associate Director of Client Services, the Success Coach are responsible for providing exemplary service to Samaritan House clients within our Client Services Department. Ideal candidates are direct service social workers who will identify those in need; help people of all life stages with diverse backgrounds cope with and solve everyday problems; advocate for and develop plans to improve clients’ well-being; research and refer clients to community resources; respond to clients in crisis situations; and collaborate and work effectively within a variety of diverse public and private organizations.

 

In addition to supporting clients in active crisis, Success Coach will also work with individuals and families who are not currently experiencing a crisis but require more intensive, long-term case management support. This includes helping these clients prepare for stability and independence by developing and tracking individual goals and objectives, identifying and addressing both personal strengths and challenges, and providing ongoing guidance, support, and accountability throughout their journey toward self-sufficiency.

 

Success Coach will maintain a caseload of approximately 20 clients at a time to ensure personalized and focused support. The ideal candidate is flexible, detail-oriented, compassionate, and able to function both independently and collaboratively within a team. Success Coach will use a consistent and systematic set of practices to perform the essential functions of the position.

 

Please note our preferred and in some cases required qualifications for this position:

EDUCATION:

  • A Master’s degree in Social Work (MSW) is preferred.
  • Bachelor’s degree in social work, psychology, or a related field required. Equivalent work experience may substitute in some instances.

EXPERIENCE:

Minimum 5 years of experience in the following:

  • Case management with a clear understanding of best practices.
  • Working with the public and community-based organizations.
  • Inter-agency collaboration experience.

GENERAL REQUIREMENT:

  • Bilingual/bicultural proficiency in English and Spanish preferred but not required.
  • Demonstrated knowledge of Samaritan House’s target service population
  • Excellent crisis and conflict management experience.
  • Flexible schedule availability, including evenings/weekends if needed.
  • Strong understanding of the local service landscape for economically challenged individuals.
  • Excellent analytical, oral, and written communication skills.
  • Excellent computer proficiency in Microsoft Office Suite and ability to learn data management systems (e.g., Clarity, CORE, HMIS).
  • Emotional resilience and ability to remain calm and professional in high-stress situations.
  • Strong organizational and multitasking abilities with attention to detail and timely follow-through.
  • Ability to work flexible schedules is essential.
  • Ability to establish and maintain successful and effective interpersonal relationships with all agency constituents. Must be able to work independently and collaboratively within teams.
  • Proven ability to conduct all interactions with all constituents in a highly ethical manner demonstrating high level of integrity, transparency and compassion in all work.

For more information, please click here Success Coach March 2026.

Under the general supervision of the Senior Director of Programs and Services this position will coordinate the Lifeline to Ignite Financial Transformation (LIFT) program, a supplemental income program with wraparound services and employment navigation aimed to assist clients to increase their income and with the goal improving the economic stability of those served in the program. The LIFT Coordinator will collaborate with Samaritan House programs and develop partnerships with other community-based organizations that will work with LIFT participants to engage them in education, training and/or certification programs with the ultimate goal of advancing their career goals and increasing their income i.e. becoming closer to economically stable.

Please note our preferred and in some cases required qualifications for this position:

EDUCATION:

  • Bachelor's degree in social work, psychology or related field.

 

EXPERIENCE:

  • Direct case management experience with clear understanding of principles and procedures of intensive case management work both in practice and administrative.
  • Developing and maintaining relationships and partnerships with public and other community-based or nonprofit organizations to further the mission of an organization. Clear understanding of the local communities Samaritan House services and knowledge of the various services available to populations experiencing economic challenges.
  • Engaging and collaborating with external agencies for the purposes of advancing the mission of an organization.
  • Intensively case managing clients experiencing various states of crisis including homelessness, addiction, physical and/or mental health challenges, victims of violence and trafficking.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Bilingual and Bicultural English/Spanish candidate preferred but not required.
  • Excellent crisis/conflict management skills
  • Excellent organizational and time management skills. Ability and capacity to efficiently and successfully manage time in a very busy work environment with full work load. Ability to multi-task with ease and prioritize effectively. Excellent ability to work within and meet deadlines
  • Excellent Computer Proficiency is required with Microsoft Office Suite, ability to quickly learn new database systems (i.e., Salesforce, Clarity Systems)
  • Excellent data management skills- Ability to complete timely data entry and work with information management systems. Must be able to successfully manage and maintain accurate data and reports; audit and ensure integrity of information is accurate.
  • Strong ability to conduct all business and interactions with all constituents in a highly ethical manner, demonstrating high level of integrity as well as the ability to maintain appropriate professional boundaries
  • Must be able to exercise appropriate and sound judgment, professionalism, appropriate composure with tact and diplomacy both under normal and stressful situations.
  • Must possess a solutions-based approach to problem solving. Ability to be creative and show initiative and act as an independent employee while having a team player approach and attitude.
  • Excellent interpersonal skills. Ability to establish and maintain successful and effective relationships with Samaritan House constituents (internal and external) and partnering agencies
  • Must have flexibility with work schedule, which may include occasional evenings, holidays and/or weekends as needed
  • Ability to drive to other Agency or partner locations -must have dependable transportation with insurance, and an excellent driving record

For more information, please click here LIFT Coordinator March 2026.

Free Health Care Clinics

The department you are interested in has no openings at this time. Please take a look at the other openings or check in again soon! We will post positions as they become available.

Food Services

Under the direct supervision of the Food Services Manager(s), employees in food services are normally assigned to perform a variety of functions to ensure timely, safe, sanitary and compliant kitchen, pantry and food storage operations. A Food Services Inventory Worker may be required to support work not directly mentioned in this job description but related to the Agency’s Food Services Operations in whole. Food must be handled in accordance with Food Safety Guidelines, Agency Policy, Safety Regulations and other departmental protocols in place to ensure safety of food service, storage and delivery.

 

This position will perform routine work including but not limited to load and unload various vehicles, service of the indoor/outdoor operations, move pallets of food inventory using appropriate lifts and tools, cleaning and maintaining kitchen and its equipment, utensils and supplies; janitorial and sanitation functions both inside and outside of the kitchen and pantry operations; distribution of bagged or prepared foods. Position will accept deliveries and donations of food and supplies. Food Services Inventory Worker is responsible for ensuring appropriate storage, stocking and inventory control under accurate temperature controls. Excellent customer service is expected with all agency constituents as well as performing work with a high level of integrity and within professional boundaries.

 

Position is responsible for performing and completing work in accordance with Agency Safety Policies, applicable Food Industry Regulations; Federal, State, Local regulations for Food Services Industry. A Food Service Inventory Worker will engage on a daily basis with department volunteers and clients and as such is expected to guide volunteers and clients as needed to ensure appropriate food handling, safety, sanitation and service. A Food Services Inventory Worker who possesses a SAFE SERV or equivalent food handling certification may be asked on occasion to assist in the kitchen as needed. Please note all food service positions come into contact with in kind donations. The in-kind donations policy must be adhered to without exception.

Please note our preferred and in some cases required qualifications for this position:

EDUCATION:

  • High School Diploma - GED
  • Food Handler Card a plus but not required
  • ServSafe Certificate a plus but not required
  • Valid CA Driver License Class C

EXPERIENCE:

  • Food Services or general shipping and receiving work (with non-profit preferred but not required)
  • Knowledge of food safety regulations is helpful
  • General customer service

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Excellent Professional Communication Skills- Written and verbal.
  • Competent with computer programs such as Microsoft office Suite- Outlook, simple excel, word. Ability to learn computer programs, applications and databases for training purposes. Familiarity with telecommunication applications- Zoom, Skype, FB Messenger, MS Teams
  • Exercise appropriate and sound judgement under normal and stressful conditions
  • Excellent professionalism and professional boundaries in all business interactions.
  • Excellent customer service skills. Ability to perform work within agency values, positive collaborative attitude, high level of ethics and integrity
  • Excellent adaptability in a fast paced and ever-changing work environment. Excellent time management skills, multi-tasking, prioritization and organizational skills, ability to meet deadlines
  • Excellent interpersonal skills and initiative. Ability to self-start while working alone and to collaborate effectively when working within a team environment
  • Attention to detail, ability to perform quality work with little to no errors. Solutions based approach to problem solving.
  • Excellent ability to work within safety protocols.
  • Flexible Schedule to include early mornings, evenings, weekends, holidays, days as needed.
  • Ability to commute to and from Agency job sites.

For more information, please click here For more information, please click here 

Shelter Services

Under the general supervision of the Shelter Services Operations Manager, all Shelter Resident Specialists (also known as Program Aides) regardless of status (Temporary to Regular; On Call to Full Time) coordinate the orderly operation of Samaritan House’s Shelter Services Sites and facilitate the delivery of quality services to clients. This position also works with vendors and community support services to support the Agency’s Shelter Services program needs and the needs of our clients. Samaritan House Shelter Services Program has three Shelter Sites- Safe Harbor Shelter located in South San Francisco, El Camino House located in San Mateo and Pacific Emergency Services located in Redwood City. Safe Harbor Shelter is a 90-bed congregate shelter for homeless adults. Pacific Emergency Services is a 70+ Room non-congregate Hotel Shelter Program. El Camino House is a 45+ room non-congregate Hotel Shelter Program. Our clients in our programs include individuals experiencing various forms of crisis, including some of whom have substance abuse problems and/or mental illness. Samaritan House Shelter Services seek to provide the assistance clients need to regain their self-sufficiency. Shelter Resident Specialists (also known as Program Aides) are responsible for assuring delivery of excellent services, the security and safety of clients as well as safe environments including our properties, facilities and building during each assigned shift. Each Shelter Resident Specialist/Program Aide will follow a specified set of protocols to ensure all assigned tasks are completed throughout each shift. All Shelter Services employees regardless of role must have flexible schedules to support the 24/7 operations of the program- this includes Day Swing and Grave Shifts. All Program Aides work in teams of two or more depending on shift and need.

Please note our preferred and in some cases required qualifications for this position:

EDUCATION

  • AA in Non-Profit Administration, Human Services or related field
  • Minimum Education is GED or High School Diploma

EXPERIENCE – 1-2 years of experience in the following

  • Working in a congregate or non-congregate residential facility - Shelter Experience.
  • Familiarity and experience working with dual-diagnosed individuals; mental health and or substance abuse issues.
  • Knowledge, Experience and Commitment to housing and homeless issues is essential. Knowing how to navigate and support individuals in crisis or experiencing homelessness.

For more information, please click here Program Aide, Shelter Services

Under the general supervision of the Director of Shelter Services, the Shelter Services Case Manager is responsible
for coordination and management of short and long-term needs of the clients experiencing immediate challenges
related to self-sufficiency. This position will meet with clients on a daily basis as well ensure the completion of
any associated administrative duties in a timely fashion. In addition, the Shelter Case Manager communicates
with other agencies (medical and non-medical) and provides referrals as needed. Case Management of Shelter
Clients will be more clinical in nature and done under the guidance and supervision of the supervisor who is an LCSW. These positions will operate within HIPAA compliance regulations, as well as federal, state, local, industry
and agency regulations and policies.


While employees may be assigned a specific job site and shift, all final candidates must be able to work in all
Shelter Service Location Sites (San Mateo, South San Francisco, Redwood City) and have the flexibility to work
Day, Swing, Grave shifts as needed in a 24/7 Operation.

Please note our preferred and in some cases required qualifications for this position:

EDUCATION

  • Masters in Social Work preferred.
  • Bachelor’s degree in social work or related field.

EXPERIENCE – Minimum 4 years of experience in the following

  • Working as an advocate with other Non-Profit Agencies;
  • Case management experience with a clear understanding of the principles and procedures of case management work and required regulations;
  • Mental health counselor or related field;
  • Assessment and planning;
  • Non-Profit experience working with underserved and transient populations; includes working with and understanding the local community and the various services available to homeless populations;
  • Working with populations who have co-occurring mental health, substance abuse and physical challenges;

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Bilingual and Bicultural English and Spanish not required but preferred.
  • Excellent Crisis Management Skills
  • Excellent Communication Skills both written and oral. Bilingual/bicultural proficiency in English and Spanish is helpful. Ability to understand and follow oral and written directions in an independent manner.
  • Strong computer proficiency is required! Excellent Computer Proficiency with Microsoft Office Suite, ability to quickly learn new database systems (i.e., Clarity Systems). Excellent data management skills- Ability to complete timely data entry and work with information management systems.
  • Excellent organizational skills and time management skills- Ability and capacity to efficiently and successfully manage time in a very busy work environment with large client/work load. Ability to multi-task with ease and prioritize effectively. Must be able to successfully manage and maintain accurate records/files in a timely fashion and be able to prepare any necessary data or reports.
  • Ability to work and organize required activities according to Samaritan House policies, procedures and best practices which include any related industry, federal, state, or local agency requirements.
  • Must have the strong ability to conduct all business and interactions with all constituents in a highly ethical manner demonstrating high level of integrity as well as the ability to maintain appropriate professional boundaries with all constituents.
  • Must be able to exercise appropriate and sound judgment with tact and diplomacy both under normal and stressful situations. Must be able to maintain professionalism and appropriate composure when faced with escalated situations and must be able to de-escalate situations when needed.
  • Excellent ability to work within and meet deadlines.
  • Must possess a solutions-based approach to problem solving. Ability to be creative and show initiative.
  • Ability to establish and maintain successful and effective relationships with Samaritan House constituents and partnering agencies
  • Must have flexibility with work schedule, which may include evenings (swing or grave shifts), holidays and/or weekends as needed.
  • Ability to drive to other Agency or partner locations -must have dependable transportation with insurance, and an excellent driving record.

For more information, please click here

Worker Resource Center

The department you are interested in has no openings at this time. Please take a look at the other openings or check in again soon! We will post positions as they become available.

Ready to Apply?

Please submit an Employment Application to the address listed below. Alternatively, you can also email a copy of your cover letter, resume and employment application to [email protected]
Faxes should be sent to (650) 294 4336 and attention to the Vice President of Human Resources.

Samaritan House
Vice President of Human Resources
4031 Pacific Blvd.
San Mateo CA 94403

Samaritan House is an Equal Opportunity Employer