Careers
Samaritan House leads the fight against poverty in San Mateo County by providing a full range of essential services, taking a personal approach and serving as a centralized resource for clients and partners alike.
Our dedicated staff and volunteers are at the heart of everything we achieve.
We believe in:
- Providing our team with supportive work environments and opportunities for development
- Offering excellent opportunities for individuals with proven strong, creative, results-driven leadership skills and excellent work ethics who love working with people of diverse backgrounds
- Cultivating a caring, compassionate community dedicated to helping our neighbors in-need reach self-reliance
Administration
Under the direct supervision of the IT Director, this position supports the IT Manager and the broader IT Department by providing end-user support, onboarding, troubleshooting, and training across all locations. Additionally, this role serves as a staff advocate, acting as a liaison between employees, the MSP provider, and the IT Manager to effectively communicate and resolve technical issues promptly.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION:
- Bachelor’s Degree in IT related field. In some cases, related and comparable work experience may be considered in lieu of education requirements.
EXPERIENCE:
- Minimum two years in technical customer support.
- Previous experience in the Non-profit sector is preferred
KNOWLEDGE, SKILLS, AND ABILITIES:
- Comfortable and familiar with a variety of software, Windows, Office365, general hardware setups (laptops, printers, scanners).
- Extremely comfortable in working and assisting all levels of staff and volunteers.
- Eagerness and aptitude to learn new technology skills
- Positive supportive attitude
- Proficiency in Microsoft platform, including Office365, Teams, and SharePoint.
- Excellent problem-solving skills and attention to detail
- Strong communication, organization and customer service skills
For more information, please click here Tech Support Specialist
Under the general supervision of the Chief Financial Officer, the Salesforce Reporting Analyst is responsible for providing accurate and timely delivery of reporting requests and related services that result in case management, shelter services, client retention, growth, client satisfaction, and program outcomes. This position is responsible for researching, compiling, and analyzing information; preparing reports; assessing services and performing quality control; consulting with management and other staff; performing special projects; Assist or is responsible for the creation of technical design. Tests applications; analyzing operational processes and recommending improvements; developing performance measures; developing and updating business plans and assisting with strategic planning. Reviews progress with management.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION:
- Bachelor's degree in data analysis, computer science or related field.
- Salesforce Certified Administrator preferred.
EXPERIENCE:
- Minimum 2 years of hands-on experience with design and development of Salesforce reporting solutions or business analysis experience is required.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Strong understanding of the Salesforce data model, types of lookup field relationships, and implications of different relationship types.
- Strong understanding of Salesforce formulas, as used in fields as well as reports (row-level and aggregate).
- Strong understanding of Salesforce report types and report templates (summary, tabular, matrix, and joined).
- Ability to create Salesforce reports with complex filter logic.
- Strong understanding of Salesforce dashboards, including:
- Types of dashboard visualizations.
- Dashboard filters.
- Drafting aggregate reports to feed dashboard visualizations.
- Able to understand and write SOQL queries that:
- Select and filter records across multiple related objects (cross-object queries).
- Filter records using subqueries.
- Aggregate records via grouping functions.
- Familiarity with Microsoft Excel, including:
- Building complex reporting logic using Excel formulas.
- Common formulas and approaches to linking or referencing data (i.e., INDEX and MATCH, VLOOKUP, XLOOKUP).
- Array formulas.
- Able to work with stakeholders to understand, develop, and document complex reporting requirements.
- Able to clearly communicate the benefits and drawbacks of various approaches to designing reporting solutions.
- Strong documentation and communication skills.
- Experience with Exponent Case Management (ECM) and/or familiarity with the ECM data model
- Experience with XL Connector for Salesforce
- Experience with Declarative Lookup Rollup Summary (DLRS) tool
- Experience with non-profit organizations, preferably in the Human Services space
- Prior experience with building data visualizations on BI platforms like Tableau, Power BI, Pentaho, etc.
- Understanding of Salesforce report and query optimization strategies.
- Must possess a solutions-based approach to problem solving. Ability to be creative and show initiative and act as an independent employee while having a team player approach and attitude.
- Excellent interpersonal skills. Ability to establish and maintain successful and effective relationships with Samaritan House constituents (internal and external) and partnering agencies.
For more information, please click here Salesforce Reporting Analyst
Client Services and Programs
Under the direct supervision of the Associate Director of Client Services, this position is responsible for providing daily administrative support and intake services to our clients/constituents. The provision of excellent customer service in all aspects of the job is highly emphasized in this position. The majority of our constituents are Spanish speaking people therefore all services for this position must be delivered in both Spanish and English with excellent proficiency. This position will manage all reception functions, all general front office functions and assigned intake functions for client services. The Client Services Administrative Coordinator must ensure all services are delivered in an efficient and timely manner in accordance with our Agency’s values. As the first point of contact for our clients, this position will ensure a safe, organized, compassionate and welcoming atmosphere for our Client Services Reception area. As assigned this position will be assigned duties offsite for program support or other programmatic work within the dept. During the Holiday Season while the Holiday Program is active this position is expected to provide support as assigned by the Associate Director of Client Services. This position is expected to maintain high level of flexibility with scheduling to include occasional hours during early morning, evenings, weekends, and holidays. The ability to travel between sites in San Mateo County is needed for this position.
Please note our preferred and in some cases required qualifications for this position:
Education and certifications
- AA Degree in social or human services or related field preferred. Related experience may substitute for educational requirements.
Experience:
- Two years working in an administrative or customer service role in a non-profit/human services program including high volume general reception and telephone call management.
Knowledge, Skills and Abilities:
- Bilingual and Bicultural English/Spanish candidate required. Experienced with how to communicate, speak, read, translate in both English and Spanish.
- Excellent computer proficiency: experienced with all programs in Microsoft Office Suite and Windows-based operating systems; ability to learn new computer databases. Familiarity with HMIS, Clarity, SalesForce and related data entry is highly desirable.
- Strong administrative, adaptive, multi-tasking and organizational skills. Strong attention to detail and ability to produce excellent and timely quality work is required. Ability to successfully manage time, prioritize work, and alter priorities in a fast paced and ever-changing work environment.
- Clear understanding of professional boundaries with high-risk clients and other agency constituents under all circumstances as well as the ability to ensure and maintain confidentiality in all aspects of work
- Excellent interpersonal and emotional intelligence skills required. Must be able to regularly interact effectively, compassionately and empathically with all constituents of diverse back- grounds and in various states of tension. Must be able to maintain positive relationships with constituents.
- Ability to maintain professionalism and deliver excellent client service under all circumstances. Must be able to engage, maintain and build relationships with new and current constituents. Ability to work independently and with teams.
For more information, please click here Administrative Coordinator - Client Services
Under the direct supervision of the Associate Director of Coordinated Entry Services (CES) Program, this position will provide Diversion and Coordinated Entry System (CES) services to individuals and households eligible to be served through the Encampment Resolution Funding (ERF) grant. ERF clients will be defined as homeless individuals and households (families with children, adults, and youth) currently or formerly residing in the Critical Homeless Encampment Zone (CHEZ). The CHEZ includes 26 identified encampments situated along the transportation corridors of US Route 101, Interstate 280, Highway 1, and State Route 92 in San Mateo county cities include: Burlingame, Menlo Park, Half Moon Bay, San Bruno, San Mateo, and South San Francisco.
Services include providing initial screening of households experiencing homelessness; providing Diversion to households found to be homeless; completing a standardized assessment with all households who have received Diversion and who cannot identify an alternative housing resolution and placing households into available emergency shelter/interim housing based on the results of the assessment; and coordinating with the San Mateo County Human Services Agency’s (HSA) matching and referral process for housing interventions.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION:
- Bachelor’s Degree in social or human services or related field. Masters in Social Work strongly desired. In some cases, related and comparable work experience may be considered in lieu of education requirements.
EXPERIENCE:
- Two years Human Services Field experience including advocacy or case management services
- Two years’ experience effectively working with individuals in high risk populations including but not limited to people who have experienced vulnerability, trauma, economic poverty, incarceration, substance use, developmental delays, compromised mental wellness, brain injuries, literacy and numeracy issues; victims of violence, domestic violence or trafficking and/or, other conditions, mental health issues or situations that have impacted housing stability for them
- Two years of experience working with homeless or at –risk families and individuals in crisis.
- Experience working with issues faced by low-income populations is essential.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Bilingual and Bicultural English Spanish strongly preferred. Must be able to read, write, translate and effectively communicate in both English and Spanish.
- Must have understanding and ability to comply with complex governmental (all levels) and agency regulations, policies and procedures demonstrated through comprehensive document compliance efforts and activities.
- Clear understanding of professional boundaries with high-risk clients under all circumstances as well as the ability to ensure and maintain confidentiality in all aspects of work
- Excellent interpersonal and emotional intelligence skills and required. Must be able to regularly interact effectively and empathically with all constituents of diverse back- grounds and in various states of tension.
For more information, please click here Diversion Specialist, CES Encampment Resolution Program
Free Health Care Clinics
Under the general supervision of the Associate Director of Behavioral Health Care, the Behavioral Health Care
Clinician is responsible for delivering mental health care within the clinic and for organizing referrals to clinically indicated services outside the clinic. The Clinician may provide evidence-based treatments or work with other mental health providers when such treatment is indicated. Position will provide supervision hours to Mental Health Care Interns therefore candidate must be fully licensed to provide psychotherapy in the State of California (LMFT, LPPC or LCSW). This position will function as a provider to deliver mental health services and will refer to partner agencies when needed. All services to be delivered in both English and Spanish as needed. This position will assist the Associate Director in leading mental health efforts in the Agency.
Please note our preferred and in some cases required qualifications for this position:
Preferred requirements include but are not limited to:
- Education: Masters in Behavioral Sciences, Counseling Psychology or related field.
- Experience: Minimum three years’ experience in the following:
- Mental health counselor or related field;
- Screening, assessment and treatment planning for mental health disorders;
- Non-Profit experience working with underserved and transient populations;
- Working with patients who have co-occurring mental health trauma, and physical problems;
- Practice evidenced based psychotherapy e.g.: cognitive behavioral therapy (CBT), mindfulness based therapy (MCBT), acceptance and commitment therapy (ACT), motivational interviewing
(MI), etc. - Minimum two years post-licensing experience required
- Certifications and Licenses: Independently licensed in the State of California
- Certifications include:
- Licensed Mental Health Counselor
- Licensed Marriage and Family Therapist (LMFT)
- Licensed Clinical Social Worker (LCSW)
- Licensed Psychologist
- Certifications include:
Attributes:
- Strong initiative and ability to work independently and collaboratively in an ever-changing environment and team setting or under ambiguous circumstances.
- Strong attention to detail and ability to ensure compliance with agency, local, state, federal and industry regulations.
- Ability to work within deadlines and ensure all administrative duties related to this position are completed in a timely fashion and with little to no error.
- Ability to thrive and enjoy working in a fast-paced dynamic work environment with confidence, resilience, flexibility and a good sense of humor.
- Ability to create a supportive working environment and to create meaningful work experiences for our constituents while maintaining appropriate and professional boundaries.
- Excellent interpersonal skills- Must be able to build and maintain excellent relationships with all Samaritan House constituents including but not limited to clients, staff and volunteers.
Clinical Skills:
- Must be able to engage patients in a therapeutic relationship and work with them remotely or in person.
- Exemplary communication skills are required as well as be bilingual English and Spanish.
- Excellent working knowledge of differential diagnosis of mental health disorders.
- Excellent working knowledge of evidence based psychosocial treatments for mental health disorders.
- Knowledgeable with psychopharmacology for mental health disorders that is within appropriate scope of practice for type of provider filling role.
- Ability to provide supervision to student interns.
For more information, please click here Behavioral Health Care Clinician- LMFT
The diabetes care and education specialist (DCES) delivers comprehensive and seamless services that bridge the gap and integrate clinical and self-management aspects of diabetes and cardiometabolic care. The DCES is an integral part of the interprofessional team and provides collaborative, comprehensive and person-centered care, and education conducive to behavior change and improved quality of life across the lifespan. The DCES supports and advocates for people affected by diabetes to optimize quality care. The DCES promotes self-management to achieve individualized behavioral and treatment goals that reduce risks and optimize health outcomes. This position may have three collaborative positions providing oversight toward the success of this role- the Medical Director and two Associate Medical Directors. This position is grant funded.
Please note our preferred and in some cases required qualifications for this position:
Preferred Education, Licenses and certifications to be presented at time of hire –
- Bachelor of Science in Nursing, Dietetics/Nutrition/Pharmacy
- Licensed Dietitian in California
- Certified Diabetes Educator
Preferred Experience- Minimum 1 year of experience in the following:
- Diabetes self-management education and support experience preferred
- Working knowledge of Diabetes Technology
Other Skills and Expertise –
- Bilingual and Bicultural English and Spanish required.
- Excellent professional written and verbal communication skills.
- Strong emotional intelligence skills.
- Knowledge of social and economic problems pertaining to low-income, culturally diverse and underserved populations. Demonstrated knowledge of Samaritan House’s target service population is helpful.
For more information, please click here Diabetes Educator
- AA Degree in Medical related field preferred; Specialized experience may substitute for education; Certified California Medical Assistant preferred.
- Two years’ experience working in a medical office; This includes room patients; set up equipment and instruments, maintaining sterile technique as required; sterilize instruments, cleans and calibrates equipment; infection control, cleans and stocks exam rooms assist providers with performing exams and procedures; collect, prepare and analyze specimens, and with proper provider authorization, provide instructions, test results; vaccinations and vaccination log keeping and reporting, supply management, and provides proper documentation in paper and electronic patient chart. Knowledge of front office services. Maintaining safe and effective work environment.
- Strong attention to detail, organizational skills and ability to multi task/prioritize in a fast-paced work environment. Commitment to excellence and high standards.
- Self-motivated; capable of developing analysis from ambiguous information with minimal or no supervision.
Food Services
Under the supervision of the Food Services Manager, the Agency’s Driver is responsible for Samaritan House transportation needs, picks ups and drop offs of food, in kind donations and any other items requiring use of Agency vehicles. This position is physical in nature and requires picking up items, loading and unloading of donated inventory, food and supplies including but not limited to transporting food and supplies, picking up donations from Wee Care Program, accepting and delivering donations of food and supplies, storage, stocking and inventory. This position will provide collaborate with the lead Transportation Coordinator to transport food, supplies or other items for agency events and programs held throughout the year. During the holiday program this position will collaborate with the Transportation Coordinator, the Executive Assistant and Volunteer Department team members to coordinate, schedule and perform pickups of Holiday donations and barrels, etc. Safety is paramount and using mobile devices while driving is prohibited unless hands free tools are available. Candidate must possess an excellent driving record and insurance with no incidents of DUI. Position requires excellent customer services delivery when interacting with our donors, internal and external partners. Bilingual proficiency in English and Spanish is very helpful. This position is grant funded for one year. While we expect renewal it is not guaranteed.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION:
- High School Diploma or GED
- Valid current California driver license
- Clean Department of Motor Vehicles Driving record
EXPERIENCE:
- Driving Box Trucks – sizes 10’, 16’ and 18’ trucks.
- Driving Safety Protocols
- Loading and Unloading Safety Protocols
- Experience using truck loading and unloading devices including but not limited to hand dollies, hydraulic pallet dollies, hydraulic lifts, hydraulic truck tailgate lifts.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Bilingual and Bicultural English and Spanish is desired but not required. Excellent Customer Service skills
- Excellent physical ability to load and unload trucks with or without use of devices- Ability to lift up to 75 pounds regularly.
- Excellent written and verbal communication skills.
- Excellent interpersonal and relationship building skills. Must be able to work independently and collaboratively within teams. Excellent customer service skills.
- Excellent Computer Proficiency: Experience with Microsoft Office Suite. Ability to quickly learn computer programs and applications. Knowledgeable with use of telecommunication applications as assigned- zoom, skype, FB Messenger etc.
- High level of ethics, integrity, compassion and transparency in all interactions and conducting of business.
- Demonstrated ability to exercise appropriate and sound judgment with tact and diplomacy both under normal and stressful situations.
- Excellent analytical skills, strong organizational, and time management skills, strong and effective multitasking skills. Accuracy and attention to detail is important as well as flexibility to meet the evolving needs of the department in a fast-paced work environment.
- Excellent ability to deliver solutions-based approach to problem solving in a timely manner. Creative thinker with high energy, initiative and enthusiasm.
- Positive and resilient attitude with ability to maintain grace under pressure. Contribute to a collegial and friendly working environment. Ability to function as a team player who promotes the concepts of collaborate work in all areas with a sense of humor and a cooperative spirit.
- Strong ability to maintain confidentiality and maintain appropriate professional boundaries with all constituents.
- Ability to meet deadlines and complete all work in a timely manner.
- Ability to follow Agency Policies and organize required activities according to Samaritan House policies, procedures and best practices which include any related driving and safety regulations, federal, state, or local agency requirement.
- Ability to work flexible schedules, including evenings, holidays and/or weekends as needed.
- Ability to independently travel to agency locations as needed- must have dependable transportation with insurance, and a clean driving record
For more information, please click here Driver
Shelter Services
Under the supervision of the Shelter Operations Manager, the Agency’s Housing Liaison will engage community landlords/ property owners as effective partners to assist clients in obtaining housing. This position will preserve and expand the quality and quantity of available affordable permanent housing options for people facing homelessness as well as increase opportunities for formerly homeless individuals and families to maintain housing by providing communication and mediation between owners/landlords, tenants/applicants, and social service agencies as needed to remove barriers to maintaining housing. Hard Copy and Digital Files, client records, data entry, data management and reporting will be closely monitored and maintained. This position is responsible for ensuring that outcomes and reporting required and promised to funders is completed in a timely basis. This position will monitor the progress of the program to ensure compliance. Position requires excellent customer services delivery when interacting with our clients as well as internal and external partners. Bilingual proficiency in English and Spanish is very helpful. Position requires an individual who can exercise excellent professionalism, compassion and maintain tight professional boundaries with all constituents.
While employees may be assigned a specific job site and shift, all final candidates must be able to work in all Shelter Service Location Sites (San Mateo, South San Francisco, Redwood City) and have the flexibility to work Day, Swing, Grave shifts as needed in a 24/7 Operation.
This position is grant funded and will exist as long as the grant sustaining this position is supported.
Please note our preferred and in some cases required qualifications for this position:
REQUIRED Education, Licenses and certifications to be presented at time of hire–
- Preferred 4 your college degree in social services, human services or related field
REQUIRED Experience- Minimum 2 years of experience in the following:
- Direct Landlord Liaison / Housing locator work or related experience
- Experience working Property managers, landlords or real estate agents
- Experience working with vulnerable populations including homeless populations
- Experience with property leasing processes
- Preferred knowledge in public relations, sales and/or marketing
- Prior experience in housing location work, social services work, program development and homeless programming work
- Previous experience with Public Relations, Sales, Marketing and/or Real Estate is helpful
For more information, please click here Shelter Service Housing Liaison
Under the general supervision of the Shelter Services Operations Manager, all Shelter Resident Specialists (also
known as Program Aides) regardless of status (Temporary to Regular; On Call to Full Time) coordinate the orderly
operation of Samaritan House’s Shelter Services Sites and facilitate the delivery of quality services to clients. This
position also works with vendors and community support services to support the Agency’s Shelter Services
program needs and the needs of our clients. Samaritan House Shelter Services Program has three Shelter Sites-
Safe Harbor Shelter located in South San Francisco, El Camino House located in San Mateo and Pacific Emergency
Services located in Redwood City. Safe Harbor Shelter is a 90-bed congregate shelter for homeless adults. Pacific
Emergency Services is a 70+ Room non-congregate Hotel Shelter Program. El Camino House is a 45+room non-
congregate Hotel Shelter Program. Our clients in our programs include individuals experiencing various forms of
crisis, including some of whom have substance abuse problems and/or mental illness. Samaritan House Shelter
Services seek to provide the assistance clients need to regain their self-sufficiency. Shelter Resident Specialists
(also known as Program Aides) are responsible for assuring delivery of excellent services, the security and safety
of clients as well as safe environments including our properties, facilities and building during each assigned shift. Each Shelter Resident Specialist/Program Aide will follow a specified set of protocols to ensure all assigned tasks are completed throughout each shift. All Shelter Services employees regardless of role must have flexible
schedules to support the 24/7 operations of the program- this includes Early Morning, Day, Afternoon, Evening,
Swing and Grave Shifts. All Program Aides work in teams of two or more depending on shift and need.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION
- AA in Non-Profit Administration, Human Services or related field
- Minimum Education is GED or High School Diploma
EXPERIENCE – 1-2 years of experience in the following
- Working in a congregate or non-congregate residential facility - Shelter Experience.
- Familiarity and experience working with dual-diagnosed individuals; mental health and or substance abuse issues.
- Knowledge, Experience and Commitment to housing and homeless issues is essential. Knowing how to navigate and support individuals in crisis or experiencing homelessness.
For more information, please click here Program Aide, Shelter Services
Worker Resource Center
The department you are interested in has no openings at this time. Please take a look at the other openings or check in again soon!
We will post positions as they become available.
Ready to Apply?
Please submit an Employment Application to the address listed below. Alternatively, you can also email a copy of your cover letter, resume and employment application to [email protected]
Faxes should be sent to (650) 294 4336 and attention to the Vice President of Human Resources.
Samaritan House
Vice President of Human Resources
4031 Pacific Blvd.
San Mateo CA 94403
Samaritan House is an Equal Opportunity Employer