Careers

Our dedicated staff and volunteers are at the heart of everything we achieve.

We believe in:

Providing our team with supportive work environments and opportunities for development
Offering excellent opportunities for individuals with proven strong, creative, results-driven leadership skills and excellent work ethics who love working with people of diverse backgrounds
Cultivating a caring, compassionate community dedicated to helping our neighbors in-need reach self-reliance

About Us: Fighting Poverty. Lifting Lives.

Administration

Client Services and Programs

Food Services

Free Health Care Clinics

Shelter Services

Worker Resource Center

Administration

Grant Writer

Under the supervision of the Agency’s Director of Institutional Partnerships, the Grant Writer is responsible for supporting the Director of Institutional Partnerships in securing and managing an $18M+ grants portfolio (government, foundation, corporate) of the agency, including: research/prospecting, writing proposals, reporting, cultivation and solicitation, as well as maintaining grant records and the grants calendar.

Please note our preferred and in some cases required qualifications for this position:

EDUCATION:

Bachelor’s degree or advanced degree(s) preferred.

EXPERIENCE:

Minimum of four years of foundation and government grant-writing experience required.
Strong knowledge and familiarity with local and regional foundations, corporations and government entities is required.
Expertise with grant proposal development, writing, and reporting; research and prospecting; cultivation and solicitation, and project management.

KNOWLEDGE, SKILLS, AND ABILITIES:

Strong computer proficiency is required including but not limited to Microsoft Word, Excel, Teams/OneDrive, PowerPoint, Adobe Acrobat Pro, Outlook, electronic file management and various email applications. Knowledge of fundraising software desirable.
Strong interpersonal, relationship building and leadership skills required. Ability to create and maintain excellent relationships with all constituents of various backgrounds, skills and personalities; excellent customer service.
Candidate must have excellent written skills and the ability to effectively communicate with constituents with diverse experiences, including external partners, executive and staff, volunteers, etc. Must possess strong business acumen and must be articulate.
Must demonstrate the ability to have professional boundaries in working with all constituents.
Strong problem-solving skills required; Ability to identify and resolve issues proactively. Must be resilient, solution-focused and structured in achieving objectives with all, as well as able to positively manage, motivate and organize self and others to complete work.
Demonstrated ability to work in a fast-paced, multi-faceted work environment and successfully maintain grace and professionalism under pressure. Ability to work independently and collaboratively within teams, strong initiative.
Ability to exercise appropriate timely judgment, discretion and decision making at all times. Maintain confidentiality in all aspects of the work environment; ability to explain reasoning and conduct business within agency values and professionalism; Established ability to exercise all business with high integrity and ethics.

For more information, please click here
Grant Writer

Client Services and Programs

Administrative Coordinator, EPA

Under the direct supervision of the Associate Director of Client Services, this role is responsible for providing daily administrative support and intake services to clients and constituents. A strong emphasis is placed on delivering exceptional customer service in all aspects of the job both in person and over the phone. Given that the majority of our constituents are Spanish-speaking, all services must be provided fluently in both Spanish and English.

This position oversees reception operations, general front office tasks, and designated intake functions for client services- Samaritan House South Office located in East Palo Alto. The Client Services Administrative Coordinator must ensure that all services are delivered efficiently and in alignment with the agency’s values. As the first point of contact for clients, this role is responsible for maintaining a safe, professional, organized, compassionate, and welcoming environment in the Client Services Reception area. The role requires a resilient positive administrative professional who enjoys working with people and can readily provide service to individuals experiencing various forms of crisis.

Additionally, this position may be assigned offsite duties to support programs or other departmental initiatives. During the Holiday Season, while the Holiday Program is active, support will be required as directed by the Associate Director of Client Services. As a result, this role requires a high level of scheduling flexibility, including occasional early mornings, evenings, weekends, and holidays. The ability to travel between sites within San Mateo County is also necessary for this position.

Please note our preferred and in some cases required qualifications for this position:

EDUCATION:

AA Degree in social or human services or related field preferred. Related experience may substitute for educational requirements.

EXPERIENCE:

Two years working in an administrative or customer service role in a non-profit/human services program including high volume general reception and telephone call management.

KNOWLEDGE, SKILLS, AND ABILITIES:

Bilingual and Bicultural English/Spanish candidate required. Experienced with how to communicate, speak, read, write, translate in both English and Spanish.
Excellent computer proficiency: experienced with all programs in Microsoft Office Suite and Windows-based operating systems; ability to learn new computer databases. Familiarity with HMIS, Clarity, Salesforce and related data entry is highly desirable.
Strong administrative, adaptive, multi-tasking and organizational skills. Strong attention to detail and ability to produce excellent and timely quality work is required. Ability to successfully manage time, prioritize work, and alter priorities in a fast paced and ever-changing work environment.
Clear understanding of professional boundaries with high-risk clients and other agency constituents under all circumstances as well as the ability to ensure and maintain confidentiality in all aspects of work
Excellent interpersonal and emotional intelligence skills required. Must be able to regularly interact effectively, compassionately and empathically with all constituents of diverse back- grounds and in various states of tension. Must be able to maintain positive relationships with constituents.
Ability to maintain professionalism and deliver excellent client service under all circumstances. Must be able to engage, maintain and build relationships with new and current constituents. Ability to work independently and with teams.
Must have understanding and ability to comply with any agency regulations, policies and procedures demonstrated through compliance efforts and activities.
Excellent record keeping skills. Ability to maintain all work and associated files current. Strong and timely data entry skills.
Ability to conduct all business within agency values, professionalism, high level of ethics and high integrity; ability to exercise appropriate judgment and timely decision making under various conditions is required.
Excellent Initiative and ability to work independently and within a team. Ability to proactively identify challenges and have a resourceful and solutions-based approach to challenges. Must be able to manage and de-escalate problem situations successfully.
Candidate must be able to regularly travel between the Agency’s various sites as needed; valid driver’s license, proof of insurance, good driving record and a registered vehicle.
Flexible schedule required to work early mornings, days, evenings, weekends or holidays as assigned.

For more information, please click here
Administrator Coordinator - Client Services, EPA

Free Health Care Clinics

Behavioral Health Care Clinician- LMFT

Under the general supervision of the Associate Director of Behavioral Health Care, the Behavioral Health Care
Clinician is responsible for delivering mental health care within the clinic and for organizing referrals to clinically indicated services outside the clinic. The Clinician may provide evidence-based treatments or work with other mental health providers when such treatment is indicated. Position will provide supervision hours to Mental Health Care Interns therefore candidate must be fully licensed to provide psychotherapy in the State of California (LMFT, LPPC or LCSW). This position will function as a provider to deliver mental health services and will refer to partner agencies when needed. All services to be delivered in both English and Spanish as needed. This position will assist the Associate Director in leading mental health efforts in the Agency.

Please note our preferred and in some cases required qualifications for this position:

Preferred requirements include but are not limited to:

Education: Masters in Behavioral Sciences, Counseling Psychology or related field.
Experience: Minimum three years’ experience in the following:
- Mental health counselor or related field;
- Screening, assessment and treatment planning for mental health disorders;
- Non-Profit experience working with underserved and transient populations;
- Working with patients who have co-occurring mental health trauma, and physical problems;
- Practice evidenced based psychotherapy e.g.: cognitive behavioral therapy (CBT), mindfulness based therapy (MCBT), acceptance and commitment therapy (ACT), motivational interviewing
  (MI), etc.
- Minimum two years post-licensing experience required
Certifications and Licenses: Independently licensed in the State of California
- Certifications include:
  - Licensed Mental Health Counselor
  - Licensed Marriage and Family Therapist (LMFT)
  - Licensed Clinical Social Worker (LCSW)
  - Licensed Psychologist

Attributes:

Strong initiative and ability to work independently and collaboratively in an ever-changing environment and team setting or under ambiguous circumstances.
Strong attention to detail and ability to ensure compliance with agency, local, state, federal and industry regulations.
Ability to work within deadlines and ensure all administrative duties related to this position are completed in a timely fashion and with little to no error.
Ability to thrive and enjoy working in a fast-paced dynamic work environment with confidence, resilience, flexibility and a good sense of humor.
Ability to create a supportive working environment and to create meaningful work experiences for our constituents while maintaining appropriate and professional boundaries.
Excellent interpersonal skills- Must be able to build and maintain excellent relationships with all Samaritan House constituents including but not limited to clients, staff and volunteers.

Clinical Skills:

Must be able to engage patients in a therapeutic relationship and work with them remotely or in person.
Exemplary communication skills are required as well as be bilingual English and Spanish.
Excellent working knowledge of differential diagnosis of mental health disorders.
Excellent working knowledge of evidence based psychosocial treatments for mental health disorders.
Knowledgeable with psychopharmacology for mental health disorders that is within appropriate scope of practice for type of provider filling role.
Ability to provide supervision to student interns.

For more information, please click here Behavioral Health Care Clinician- LMFT

Diabetes Educator

The diabetes care and education specialist (DCES) delivers comprehensive and seamless services that bridge the gap and integrate clinical and self-management aspects of diabetes and cardiometabolic care. The DCES is an integral part of the interprofessional team and provides collaborative, comprehensive and person-centered care, and education conducive to behavior change and improved quality of life across the lifespan. The DCES supports and advocates for people affected by diabetes to optimize quality care. The DCES promotes self-management to achieve individualized behavioral and treatment goals that reduce risks and optimize health outcomes. This position may have three collaborative positions providing oversight toward the success of this role- the Medical Director and two Associate Medical Directors. This position is grant funded.

Please note our preferred and in some cases required qualifications for this position:

Preferred Education, Licenses and certifications to be presented at time of hire –

Bachelor of Science in Nursing, Dietetics/Nutrition/Pharmacy
Licensed Dietitian in California
Certified Diabetes Educator

Preferred Experience- Minimum 1 year of experience in the following:

Diabetes self-management education and support experience preferred
Working knowledge of Diabetes Technology

Other Skills and Expertise –

Bilingual and Bicultural English and Spanish required.
Excellent professional written and verbal communication skills.
Strong emotional intelligence skills.
Knowledge of social and economic problems pertaining to low-income, culturally diverse and underserved populations. Demonstrated knowledge of Samaritan House’s target service population is helpful.

For more information, please click here Diabetes Educator

Medical Assistant

Under the supervision of the Clinic Managers, the Medical Assistants support Samaritan House Clinic Patients by providing information, services and assistance. Services range from direct client contact such as taking vitals to support with front office operations. Must be familiar working with electronic health records systems. Candidate must be technologically proficient. Position requires a Bilingual Bicultural Spanish speaking candidate to successfully serve or mostly Spanish speaking client base.

Preferred and Required skills for success of this position include but are not limited to the following. In some cases, long term experience may substitute for Education.

Education and Certifications

AA Degree in Medical related field preferred; Specialized experience may substitute for education; Certified California Medical Assistant preferred.

Experience

Two years’ experience working in a medical office; This includes room patients; set up equipment and instruments, maintaining sterile technique as required; sterilize instruments, cleans and calibrates equipment; infection control, cleans and stocks exam rooms assist providers with performing exams and procedures; collect, prepare and analyze specimens, and with proper provider authorization, provide instructions, test results; vaccinations and vaccination log keeping and reporting, supply management, and provides proper documentation in paper and electronic patient chart. Knowledge of front office services. Maintaining safe and effective work environment.

Knowledge, Skills, and Abilities:

Strong attention to detail, organizational skills and ability to multi task/prioritize in a fast-paced work environment. Commitment to excellence and high standards.
Self-motivated; capable of developing analysis from ambiguous information with minimal or no supervision.

For more information, please click here For more information, please click here Medical Assistant

Food Services

Driver

Under the supervision of the Food Services Operations Manager, the Agency’s Driver is responsible for Samaritan House transportation needs, picks ups and drop offs of food, in kind donations and any other items requiring use of Agency vehicles. This position is physical in nature and requires picking up items, loading and unloading of donated inventory, food and supplies including but not limited to transporting food and supplies, picking up donations from Wee Care Program, accepting and delivering donations of food and supplies, storage, stocking and inventory. This position will provide collaborate with the lead Transportation Coordinator to transport food, supplies or other items for agency events and programs held throughout the year. During the holiday program this position will collaborate with the Transportation Coordinator, the Executive Assistant and Volunteer Department team members to coordinate, schedule and perform drop-offs and pickups of Holiday donations and barrels, etc. Safety is paramount and using mobile devices while driving is prohibited unless hands free tools are available. Candidate must possess an excellent driving record and insurance with no incidents of DUI. Position requires excellent customer services delivery when interacting with our donors, internal and external partners. Bilingual proficiency in English and Spanish is very helpful. This position is grant funded for one year. While we expect renewal, it is not guaranteed.

Please note our preferred and in some cases required qualifications for this position:

EDUCATION:
High School Diploma or GED
Valid current California driver license
Clean Department of Motor Vehicles Driving record

EXPERIENCE:

Driving Box Trucks – sizes 10’, 16’ and 18’ trucks.
Driving Safety Protocols
Loading and Unloading Safety Protocols
Experience using truck loading and unloading devices including but not limited to hand dollies, hydraulic pallet dollies, hydraulic lifts, hydraulic truck tailgate lifts.

KNOWLEDGE, SKILLS, AND ABILITIES:

Bilingual and Bicultural English and Spanish is desired but not required.
Excellent Customer Service skills.
Excellent physical ability to load and unload trucks with or without use of devices- Ability to lift up to 75 pounds regularly.
Excellent written and verbal communication skills.
Excellent interpersonal and relationship building skills. Must be able to work independently and collaboratively within teams. Excellent customer service skills.
Excellent Computer Proficiency: Experience with Microsoft Office Suite. Ability to quickly learn computer programs and applications. Knowledgeable with use of telecommunication applications as assigned- zoom, skype, FB Messenger etc.
High level of ethics, integrity, compassion and transparency in all interactions and conducting of business.
Demonstrated ability to exercise appropriate and sound judgment with tact and diplomacy both under normal and stressful situations.
Excellent analytical skills, strong organizational, and time management skills, strong and effective multitasking skills. Accuracy and attention to detail is important as well as flexibility to meet the evolving needs of the department in a fast-paced work environment.
Excellent ability to deliver solutions-based approach to problem solving in a timely manner. Creative thinker with high energy, initiative and enthusiasm.
Positive and resilient attitude with ability to maintain grace under pressure. Contribute to a collegial and friendly working environment. Ability to function as a team player who promotes the concepts of collaborate work in all areas with a sense of humor and a cooperative spirit.
Strong ability to maintain confidentiality and maintain appropriate professional boundaries with all constituents.
Ability to meet deadlines and complete all work in a timely manner.
Ability to follow Agency Policies and organize required activities according to Samaritan House policies, procedures and best practices which include any related driving and safety regulations, federal, state, or local agency requirement.
Ability to work flexible schedules, including evenings, holidays and/or weekends as needed.
Ability to independently travel to agency locations as needed- must have dependable transportation with insurance, and a clean driving record.

For more information, please click here For more information, please click here Driver

Shelter Services

Shelter Services Housing Liaison

Under the supervision of the Shelter Operations Manager, the Agency’s Housing Liaison will engage community landlords/ property owners as effective partners to assist clients in obtaining housing. This position will preserve and expand the quality and quantity of available affordable permanent housing options for people facing homelessness as well as increase opportunities for formerly homeless individuals and families to maintain housing by providing communication and mediation between owners/landlords, tenants/applicants, and social service agencies as needed to remove barriers to maintaining housing. Hard Copy and Digital Files, client records, data entry, data management and reporting will be closely monitored and maintained. This position is responsible for ensuring that outcomes and reporting required and promised to funders is completed in a timely basis. This position will monitor the progress of the program to ensure compliance. Position requires excellent customer services delivery when interacting with our clients as well as internal and external partners. Bilingual proficiency in English and Spanish is very helpful. Position requires an individual who can exercise excellent professionalism, compassion and maintain tight professional boundaries with all constituents.
While employees may be assigned a specific job site and shift, all final candidates must be able to work in all Shelter Service Location Sites (San Mateo, South San Francisco, Redwood City) and have the flexibility to work Day, Swing, Grave shifts as needed in a 24/7 Operation.
This position is grant funded and will exist as long as the grant sustaining this position is supported.

Please note our preferred and in some cases required qualifications for this position:
REQUIRED Education, Licenses and certifications to be presented at time of hire–

Preferred 4 your college degree in social services, human services or related field

REQUIRED Experience- Minimum 2 years of experience in the following:

Direct Landlord Liaison / Housing locator work or related experience
Experience working Property managers, landlords or real estate agents
Experience working with vulnerable populations including homeless populations
Experience with property leasing processes
Preferred knowledge in public relations, sales and/or marketing
Prior experience in housing location work, social services work, program development and homeless programming work
Previous experience with Public Relations, Sales, Marketing and/or Real Estate is helpful

For more information, please click here Shelter Service Housing Liaison

Shelter Services Program Aide

Under the general supervision of the Shelter Services Operations Manager, all Shelter Resident Specialists (also

known as Program Aides) regardless of status (Temporary to Regular; On Call to Full Time) coordinate the orderly

operation of Samaritan House’s Shelter Services Sites and facilitate the delivery of quality services to clients. This

position also works with vendors and community support services to support the Agency’s Shelter Services

program needs and the needs of our clients. Samaritan House Shelter Services Program has three Shelter Sites-

Safe Harbor Shelter located in South San Francisco, El Camino House located in San Mateo and Pacific Emergency

Services located in Redwood City. Safe Harbor Shelter is a 90-bed congregate shelter for homeless adults. Pacific

Emergency Services is a 70+ Room non-congregate Hotel Shelter Program. El Camino House is a 45+room non-

congregate Hotel Shelter Program. Our clients in our programs include individuals experiencing various forms of

crisis, including some of whom have substance abuse problems and/or mental illness. Samaritan House Shelter

Services seek to provide the assistance clients need to regain their self-sufficiency. Shelter Resident Specialists

(also known as Program Aides) are responsible for assuring delivery of excellent services, the security and safety

of clients as well as safe environments including our properties, facilities and building during each assigned shift. Each Shelter Resident Specialist/Program Aide will follow a specified set of protocols to ensure all assigned tasks are completed throughout each shift. All Shelter Services employees regardless of role must have flexible
schedules to support the 24/7 operations of the program- this includes Early Morning, Day, Afternoon, Evening,
Swing and Grave Shifts. All Program Aides work in teams of two or more depending on shift and need.

Please note our preferred and in some cases required qualifications for this position:

EDUCATION

AA in Non-Profit Administration, Human Services or related field
Minimum Education is GED or High School Diploma

EXPERIENCE – 1-2 years of experience in the following

Working in a congregate or non-congregate residential facility - Shelter Experience.
Familiarity and experience working with dual-diagnosed individuals; mental health and or substance abuse issues.
Knowledge, Experience and Commitment to housing and homeless issues is essential. Knowing how to navigate and support individuals in crisis or experiencing homelessness.

For more information, please click here Program Aide, Shelter Services

Worker Resource Center

Ready to Apply?

Please submit an Employment Application to the address listed below. Alternatively, you can also email a copy of your cover letter, resume and employment application to [email protected]
Faxes should be sent to (650) 294 4336 and attention to the Vice President of Human Resources.

Samaritan House
Vice President of Human Resources
4031 Pacific Blvd.
San Mateo CA 94403

Samaritan House is an Equal Opportunity Employer

About Us: Fighting Poverty. Lifting Lives.

Samaritan House – San Mateo

Samaritan House – San Mateo

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Administration

Client Services and Programs

Food Services

Free Health Care Clinics

Shelter Services

Worker Resource Center

Administration

Grant Writer

Client Services and Programs

Administrative Coordinator, EPA

Free Health Care Clinics

Behavioral Health Care Clinician- LMFT

Diabetes Educator

Medical Assistant

Food Services

Driver

Shelter Services

Shelter Services Housing Liaison

Shelter Services Program Aide

Worker Resource Center

Worker Resource Center

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