Careers

Our dedicated staff and volunteers are at the heart of everything we achieve.

We believe in:

Providing our team with supportive work environments and opportunities for development
Offering excellent opportunities for individuals with proven strong, creative, results-driven leadership skills and excellent work ethics who love working with people of diverse backgrounds
Cultivating a caring, compassionate community dedicated to helping our neighbors in-need reach self-reliance

About Us: Fighting Poverty. Lifting Lives.

Administration

Client Services and Programs

Food Services

Free Health Care Clinics

Shelter Services

Worker Resource Center

Administration

Chief Financial Officer (CFO)

Reporting to the CEO, the CFO will be a key partner in aligning financial strategy with Agency’s long-term goals
(Destination 2030 Plan). As a member of the C-Suite Team, the CFO will oversee all fiscal operations, risk
management, financial planning, reporting, and compliance, while supporting fiduciary responsibilities in
collaboration with the Board and its Finance, Investment, and Audit Committees.

The CFO will lead a mid-sized finance team of seven including the Controller, Payroll, Accounting Managers,
Financial Analyst, and Specialists—and work closely with internal and external stakeholders to manage various
diverse funding streams, including grants, government funds, and donations. Including but not limited to, the CFO
will provide leadership to the Finance, Audit, Investment, and is a liaison to Strategic Planning Committee and
Advisory Council.

Please note our preferred and in some cases required qualifications for this position are noted. In some cases,
long term proven experience may substitute for education.

EDUCATION:

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field (Master’s degree
or CPA a plus).

EXPERIENCE minimum 8 years:

Proven experience in budgeting, financial analysis, and strategic financial planning.
Strong understanding and experience with risk management principles and practices.
Experience working closely and successfully with Board of Directors and/or committees, especially in a
nonprofit environment.
Experienced and highly proficient in financial software (e.g. NetSuite, Sage Intacct or equivalent) and
Microsoft Office Suite, Microsoft 365.
Minimum of 8 years of progressively responsible financial management experience, with at least 5
years in an executive level leadership role.
Strong commitment to process improvement and automation.
Experience managing a medium-sized finance teams, with a focus on developing and mentoring staff.
Strong knowledge of nonprofit financial operations, fund accounting, compliance, accounting
principles, audit, tax preparation, and regulatory requirements, including experience with grants,
government funding, and use of restricted funds.

Essential Functions of the Job

Key Responsibilities include but not limited to:

1. Fiscal Operations Management:

Lead and manage all financial operations of the organization, including accounting, budgeting,
forecasting, payroll, accounts payable/receivable, and cash flow management.
Supervise and mentor the finance team, providing day-to-day guidance, support, and leadership.
Collaborate with Leadership for Human Resources, Volunteerism, Advancement, Programmatic needs.
Ensure the timely and accurate preparation of financial reports, statements, and forecasts.
Develop and implement financial strategies aligned with the organization's mission and long term goals Prepare and present financial reports and analyses to the CEO and Board of Directors, offering strategic insights and recommendations.
Ensure compliance with all regulatory and financial reporting requirements, including audits, tax filings, fund restrictions and other statutory obligations.
Manage relationships with external financial partners, including auditors, banks, county, funders and other service providers.

2. Budget Development, Forecasting and Oversight:

Lead the annual budgeting process in collaboration with C-Suite, Executive leadership and program directors, ensuring alignment with organizational goals and priorities.
General experience with IT, capital and facility budgeting.
Develop and maintain realistic, achievable, sustainable budgets by working closely with key
stakeholders across departments.
Monitor and analyze financial performance against the approved budget, providing regular
updates and insights to the CEO, Finance Committee, and Board of Directors.
Create and maintain financial forecasting models to support long-term strategic planning and informed proactive decision-making.

3. Grant and Fund Management:

Oversee the financial management of grants, government funds, and individual donations.
Ensure compliance with grant terms, government regulations, and donor requirements.
Monitor systems for tracking and reporting on the usage of restricted funds for compliance.
Collaborate and work closely with Advancement on proposals and resource development.

4. Risk Management:

Implement and oversee risk management strategies to protect the financial health of the
organization.
Act as liaison with outside legal assistance (paid and pro bono) when needed.
Develop and monitor financial controls to safeguard assets and ensure compliance with legal, regulatory, and ethical standards.
Lead the organization’s insurance, auditing, and financial compliance efforts.

For further information, please click here.

Development Operations Manager

Under the supervision of the Director, Individual Giving, the Development Operations Manager will help improve systems and operations across the development team. This individual will have oversight of the organization’s donor database and the daily work that goes into maintaining, reporting, and auditing the systems and procedures to keep an active and accurate database. This person will also supervise one (1) Development Associate and one (1) Development Data Coordinator.

Please note our preferred and in some cases required qualifications for this position:

EDUCATION:

Bachelor’s degree in Non-Profit Administration, Human Services or related field

EXPERIENCE minimum 3 years of experience in the following:

General office work within a development/fundraising operation.
High proficiency in managing development database applications like Live Impact, Salesforce, or similar.
High proficiency using Microsoft Office programs like Excel, Word, Outlook, Windows.
Supervision, management and training of others.

General Requirement

Excellent interpersonal and relationship-building skills. Must be able to work effectively and collaboratively across departments and with volunteers. High level of integrity, strong work ethic, and excellent customer service skills.
Proven ability to conduct all interactions with all constituents in a highly ethical manner demonstrating high level of integrity, transparency and compassion in all work.
Excellent organizational, multi-tasking and prioritization skills required. Excellent ability to be highly accurate and have strong attention to detail. Ability to accommodate unexpected work or deadlines with grace.
Strong problem-solving skills required; Ability to identify and resolve issues proactively. Must be solution-focused and structured in achieving objectives with all as well as able to positively manage, motivate, and organize self and others to complete work.
Ability to work in a fast-paced environment and successfully maintain grace and professionalism under pressure. Ability to work independently and within teams, strong initiative.

For further information, please click here.

Client Services and Programs

VP of Programs and Services

Under the supervision of the Chief Operating Officer (COO) the Vice President of Programs and Services will partner with the COO in overseeing the operations of our Food Programs, Client Services (and related subprograms), Shelter Operations, and the Worker Resource Center. Candidate must be a credible, ethical, compassionate and resilient leader who is able to guide and support others at Samaritan House, to deliver measurable meaningful results, and foster financially responsible decision-making. It is critical for the success of the VP of Programs and Services to have the skills, sensitivity, emotional intelligence and personal self-confidence to identify and tap into the power that each staff member brings to this mission, regardless of position. While it is essential that the VP bring efficient and effective systems to increase the productivity of the organization, is it also critical that the team retains the passion that drives the Samaritan House Mission and Vision as well as maintaining and building upon the diverse, supportive, collaborative and approachable organizational culture. This position supports and partners with the COO and Executive Team Members to support various agency functions including community relations and assisting with agency Advancement and Communications activities. The VP has fiscal responsibility for assigned programs and services. This position will participate as a member of the Agency’s Executive Team to formulate and implement strategies, policies and practices to meet the agency’s short- and long-term strategic goals.

Preferred and Required skills for success of this position include but are not limited to the following. In some cases, long term experience may substitute for Education.

EDUCATION & CERTIFICATIONS:

A Bachelor’s degree in Social Work, Non-Profit Management, or a related field is desired. Equivalent experience may be accepted in lieu of education.

EXPERIENCE:

Experience working for a Non-Profit Organization
Experience with program development, planning, implementation and delivery
5+ years’ work experience in Social Services Non-Profits, including development and management of both programs and staff

KNOWLEDGE OF:

The principles and process related to effective case management
The San Mateo County community and the various services/resources available
Strong computer skills including experience with Microsoft Word, Excel, PowerPoint, Outlook, scheduling, etc.
Social and economic challenges facing low-income, culturally diverse, and underserved populations

SKILLS AND ABILITIES:

Strong analytical, comprehension and problem-solving skills
Superior verbal and written communication skills
Excellent credibility, work ethic and integrity
Ability to proactively and quickly identify issues and identify solutions
Excellent public speaking skills
Understanding of and investment in upholding a culture of philanthropy

Essential Functions of the Job

Programmatic and fiscal growth: Increasing the capacity (structurally and fiscally) of the organization to better serve the needs of the community within assigned programs
Expense Control and cost reduction: Effectively manage costs to support decision making around program growth, finances and investments
Increased Productivity: Assess and enhance productivity at all levels of the assigned operations to achieve organizational goals
Capital Expenditure planning for assigned programs (in partnership with COO and CFO): Develop plans for capital expenditures in partnership with COO and CFO as needed; develop and monitor the annual budget for assigned program areas, meet budget goals, review financial performance and improve program budgeting, monitoring, and reporting practices

For further information, please click here.

Client Services Supervisor

Under the general supervision of the Associate Director of Client Services, the Client Services Supervisor is responsible for overseeing the day-to-day operations of the Client Services Department, supervising a team of Case Managers, and ensuring the delivery of high-quality, client-centered services aligned with Samaritan House’s mission and values. The Client Services Supervisor will assist Associate Director in providing direct supervision, program coordination, and support for all assigned functions related to client services operations. This position will oversee administrative operations, Intake Case Management, Engagement, and Registration for Cora’s Market and our Client Service Drive Through Operations.

The Client Services Supervisor will lead staff in carrying out responsibilities including crisis intervention, housing stabilization, financial assistance processing, assessments, and community outreach. They will also monitor data systems (Clarity, CORE, HMIS), ensure compliance with all internal and external reporting requirements, participate in program development, and serve as a liaison with external partners.

This role requires experience in social services, strong administrative and supervisory skills, and the ability to work effectively in a fast-paced, client-facing environment.

Please note our preferred and in some cases required qualifications for this position:

EDUCATION & CERTIFICATIONS:

A Master’s degree in Social Work (MSW) is preferred.
Bachelor’s degree in social work, psychology, or a related field required. Equivalent work experience may substitute in some instances.

EXPERIENCE: Minimum 5 years of experience in the following:

Supervision of minimum 10 employees.
Case management with a clear understanding of best practices.
Working with the public and community-based organizations.
Inter-agency collaboration experience.

GENERAL REQUIREMENT:

Bilingual/bicultural proficiency in English and Spanish preferred.
Excellent analytical, oral, and written communication skills.
Strong interpersonal skills; able to work both independently and as part of a team.
Proficient in Microsoft Office Suite and able to learn data systems (e.g., Clarity, CORE, HMIS).
Sound judgment with tact and diplomacy; able to remain composed and professional in high-stress or escalated situations.
Proven ability to maintain confidentiality and professional boundaries.
Strong crisis and conflict management experience.
Knowledge of Samaritan House’s service population and the local service landscape for economically challenged individuals.
High emotional intelligence and resilience.
Strong organizational, time management, and multitasking abilities.
Demonstrated integrity, transparency, and compassion in all interactions.
Reliable in meeting deadlines and adapting to a fast-paced, evolving work environment.
Committed to serving diverse populations with cultural sensitivity.
Creative, solutions-oriented, and proactive; capable of de-escalating issues and working independently as a self-starter.
Familiarity with and adherence to agency policies, procedures, and relevant regulatory requirements.
Flexible schedule, including availability for evenings and weekends as needed.
Valid driver’s license with clean driving record; ability to travel between agency sites.

For further information, please click here.

Client Services Case Manager - Engagement Specialist

Under the direct supervision of the Client Services Supervisor, Client Services Case Manager - Engagement Specialist are responsible for providing exemplary service to Samaritan House clients within our Client Services Department. Ideal candidates are direct service social workers who will identify those in need; help people of all life stages with diverse backgrounds cope with and solve everyday problems; advocate for and develop plans to improve clients’ well-being; research and refer clients to community resources; respond to clients in crisis situations; and collaborate and work effectively within a variety of diverse public and private organizations.

This position includes a strong focus on follow-up care, financial assistance, and community outreach. Engagement Specialist will support clients through every stage of their service engagement—including processing paperwork after appointments with the Homelessness Prevention Case Manager (HPCM), coordinating with partner agencies such as HIF and SVdP, and conducting proactive outreach to low-income housing sites, senior centers, and similar community spaces. Engagement Specialist also ensure accurate tracking of client outcomes through 6-month and exit matrix assessments.

Please note our preferred and in some cases required qualifications for this position:

EDUCATION:

Bachelor’s degree in social work, psychology, or a related field required. Equivalent work experience may substitute in some instances.

EXPERIENCE: Minimum 2 years of experience in the following:

Case management with a clear understanding of best practices.
Working with the public and community-based organizations.
Inter-agency collaboration experience.

GENERAL REQUIREMENT:

Bilingual/bicultural proficiency in English and Spanish preferred.
Strong crisis and conflict management experience.
Excellent analytical, oral, and written communication skills.
Proven ability to maintain confidentiality and professional boundaries.
Sound judgment with tact and diplomacy in both routine and high-stress situations; able to remain composed and professional during escalations.
High ethical standards with integrity, transparency, and compassion in all interactions.
Proficient in Microsoft Office Suite and quick to learn data management systems (e.g., Clarity, CORE, HMIS).
Accurate data entry; strong organizational, time management, and multitasking skills; adaptable in a fast-paced environment.
Strong emotional intelligence and resilience.
Familiarity with the local service landscape for economically challenged individuals.
Effective interpersonal skills; able to work independently and collaboratively.
Reliable in meeting deadlines and completing tasks in a timely manner.
Committed to serving diverse populations with respect and cultural sensitivity.
Solutions-oriented with creativity, initiative, and the ability to de-escalate issues; self-starter.
Ability to follow agency policies and align work with regulatory requirements and best practices.
Flexible schedule, including availability for evenings and weekends as needed.
Valid driver’s license with clean driving record; able to travel to various agency sites as assigned.

For further information, please click here.

Free Health Care Clinics

Diabetes Educator

The diabetes care and education specialist (DCES) delivers comprehensive and seamless services that bridge the gap and integrate clinical and self-management aspects of diabetes and cardiometabolic care. The DCES is an integral part of the interprofessional team and provides collaborative, comprehensive and person-centered care, and education conducive to behavior change and improved quality of life across the lifespan. The DCES supports and advocates for people affected by diabetes to optimize quality care. The DCES promotes self-management to achieve individualized behavioral and treatment goals that reduce risks and optimize health outcomes. This position may have three collaborative positions providing oversight toward the success of this role- the Medical Director and two Associate Medical Directors. This position is grant funded.

Please note our preferred and in some cases required qualifications for this position:

Preferred Education, Licenses and certifications to be presented at time of hire –

Bachelor of Science in Nursing, Dietetics/Nutrition/Pharmacy
Licensed Dietitian in California
Certified Diabetes Educator

Preferred Experience- Minimum 1 year of experience in the following:

Diabetes self-management education and support experience preferred
Working knowledge of Diabetes Technology

Other Skills and Expertise –

Bilingual and Bicultural English and Spanish required.
Excellent professional written and verbal communication skills.
Strong emotional intelligence skills.
Knowledge of social and economic problems pertaining to low-income, culturally diverse and underserved populations. Demonstrated knowledge of Samaritan House’s target service population is helpful.

For more information, please click here Diabetes Educator

Food Services

Driver

Under the supervision of the Food Services Operations Manager, the Agency’s Driver is responsible for Samaritan House transportation needs, picks ups and drop offs of food, in kind donations and any other items requiring use of Agency vehicles. This position is physical in nature and requires picking up items, loading and unloading of donated inventory, food and supplies including but not limited to transporting food and supplies, picking up donations from Wee Care Program, accepting and delivering donations of food and supplies, storage, stocking and inventory. This position will provide collaborate with the lead Transportation Coordinator to transport food, supplies or other items for agency events and programs held throughout the year. During the holiday program this position will collaborate with the Transportation Coordinator, the Executive Assistant and Volunteer Department team members to coordinate, schedule and perform drop-offs and pickups of Holiday donations and barrels, etc. Safety is paramount and using mobile devices while driving is prohibited unless hands free tools are available. Candidate must possess an excellent driving record and insurance with no incidents of DUI. Position requires excellent customer services delivery when interacting with our donors, internal and external partners. Bilingual proficiency in English and Spanish is very helpful. This position is grant funded for one year. While we expect renewal, it is not guaranteed.

Please note our preferred and in some cases required qualifications for this position:

EDUCATION:
High School Diploma or GED
Valid current California driver license
Clean Department of Motor Vehicles Driving record

EXPERIENCE:

Driving Box Trucks – sizes 10’, 16’ and 18’ trucks.
Driving Safety Protocols
Loading and Unloading Safety Protocols
Experience using truck loading and unloading devices including but not limited to hand dollies, hydraulic pallet dollies, hydraulic lifts, hydraulic truck tailgate lifts.

KNOWLEDGE, SKILLS, AND ABILITIES:

Bilingual and Bicultural English and Spanish is desired but not required.
Excellent Customer Service skills.
Excellent physical ability to load and unload trucks with or without use of devices- Ability to lift up to 75 pounds regularly.
Excellent written and verbal communication skills.
Excellent interpersonal and relationship building skills. Must be able to work independently and collaboratively within teams. Excellent customer service skills.
Excellent Computer Proficiency: Experience with Microsoft Office Suite. Ability to quickly learn computer programs and applications. Knowledgeable with use of telecommunication applications as assigned- zoom, skype, FB Messenger etc.
High level of ethics, integrity, compassion and transparency in all interactions and conducting of business.
Demonstrated ability to exercise appropriate and sound judgment with tact and diplomacy both under normal and stressful situations.
Excellent analytical skills, strong organizational, and time management skills, strong and effective multitasking skills. Accuracy and attention to detail is important as well as flexibility to meet the evolving needs of the department in a fast-paced work environment.
Excellent ability to deliver solutions-based approach to problem solving in a timely manner. Creative thinker with high energy, initiative and enthusiasm.
Positive and resilient attitude with ability to maintain grace under pressure. Contribute to a collegial and friendly working environment. Ability to function as a team player who promotes the concepts of collaborate work in all areas with a sense of humor and a cooperative spirit.
Strong ability to maintain confidentiality and maintain appropriate professional boundaries with all constituents.
Ability to meet deadlines and complete all work in a timely manner.
Ability to follow Agency Policies and organize required activities according to Samaritan House policies, procedures and best practices which include any related driving and safety regulations, federal, state, or local agency requirement.
Ability to work flexible schedules, including evenings, holidays and/or weekends as needed.
Ability to independently travel to agency locations as needed- must have dependable transportation with insurance, and a clean driving record.

For more information, please click here For more information, please click here Driver

Shelter Services

Shelter Services Program Aide

Under the general supervision of the Shelter Services Operations Manager, all Shelter Resident Specialists (also known as Program Aides) regardless of status (Temporary to Regular; On Call to Full Time) coordinate the orderly operation of Samaritan House’s Shelter Services Sites and facilitate the delivery of quality services to clients. This position also works with vendors and community support services to support the Agency’s Shelter Services program needs and the needs of our clients. Samaritan House Shelter Services Program has three Shelter Sites- Safe Harbor Shelter located in South San Francisco, El Camino House located in San Mateo and Pacific Emergency Services located in Redwood City. Safe Harbor Shelter is a 90-bed congregate shelter for homeless adults. Pacific Emergency Services is a 70+ Room non-congregate Hotel Shelter Program. El Camino House is a 45+ room non-congregate Hotel Shelter Program. Our clients in our programs include individuals experiencing various forms of crisis, including some of whom have substance abuse problems and/or mental illness. Samaritan House Shelter Services seek to provide the assistance clients need to regain their self-sufficiency. Shelter Resident Specialists (also known as Program Aides) are responsible for assuring delivery of excellent services, the security and safety of clients as well as safe environments including our properties, facilities and building during each assigned shift. Each Shelter Resident Specialist/Program Aide will follow a specified set of protocols to ensure all assigned tasks are completed throughout each shift. All Shelter Services employees regardless of role must have flexible schedules to support the 24/7 operations of the program- this includes Day Swing and Grave Shifts. All Program Aides work in teams of two or more depending on shift and need.

Please note our preferred and in some cases required qualifications for this position:

EDUCATION

AA in Non-Profit Administration, Human Services or related field
Minimum Education is GED or High School Diploma

EXPERIENCE – 1-2 years of experience in the following

Working in a congregate or non-congregate residential facility - Shelter Experience.
Familiarity and experience working with dual-diagnosed individuals; mental health and or substance abuse issues.
Knowledge, Experience and Commitment to housing and homeless issues is essential. Knowing how to navigate and support individuals in crisis or experiencing homelessness.

For more information, please click here Program Aide, Shelter Services

Worker Resource Center

Ready to Apply?

Please submit an Employment Application to the address listed below. Alternatively, you can also email a copy of your cover letter, resume and employment application to [email protected]
Faxes should be sent to (650) 294 4336 and attention to the Vice President of Human Resources.

Samaritan House
Vice President of Human Resources
4031 Pacific Blvd.
San Mateo CA 94403

Samaritan House is an Equal Opportunity Employer

About Us: Fighting Poverty. Lifting Lives.

Samaritan House – San Mateo

Samaritan House – San Mateo

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Administration

Client Services and Programs

Food Services

Free Health Care Clinics

Shelter Services

Worker Resource Center

Administration

Chief Financial Officer (CFO)

Development Operations Manager

Client Services and Programs

VP of Programs and Services

Client Services Supervisor

Client Services Case Manager - Engagement Specialist

Free Health Care Clinics

Diabetes Educator

Food Services

Driver

Shelter Services

Shelter Services Program Aide

Worker Resource Center

Worker Resource Center

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