Careers
Samaritan House leads the fight against poverty in San Mateo County by providing a full range of essential services, taking a personal approach and serving as a centralized resource for clients and partners alike.
Our dedicated staff and volunteers are at the heart of everything we achieve.
We believe in:
- Providing our team with supportive work environments and opportunities for development
- Offering excellent opportunities for individuals with proven strong, creative, results-driven leadership skills and excellent work ethics who love working with people of diverse backgrounds
- Cultivating a caring, compassionate community dedicated to helping our neighbors in-need reach self-reliance
Administration
Client Services and Programs
Under the supervision of the Chief Operating Officer (COO) the Vice President of Programs and Services will partner with the COO in overseeing the operations of our Food Programs, Client Services (and related subprograms), Shelter Operations, and the Worker Resource Center. Candidate must be a credible, ethical, compassionate and resilient leader who is able to guide and support others at Samaritan House, to deliver measurable meaningful results, and foster financially responsible decision-making. It is critical for the success of the VP of Programs and Services to have the skills, sensitivity, emotional intelligence and personal self-confidence to identify and tap into the power that each staff member brings to this mission, regardless of position. While it is essential that the VP bring efficient and effective systems to increase the productivity of the organization, is it also critical that the team retains the passion that drives the Samaritan House Mission and Vision as well as maintaining and building upon the diverse, supportive, collaborative and approachable organizational culture. This position supports and partners with the COO and Executive Team Members to support various agency functions including community relations and assisting with agency Advancement and Communications activities. The VP has fiscal responsibility for assigned programs and services. This position will participate as a member of the Agency’s Executive Team to formulate and implement strategies, policies and practices to meet the agency’s short- and long-term strategic goals.
Preferred and Required skills for success of this position include but are not limited to the following. In some cases, long term experience may substitute for Education.
EDUCATION & CERTIFICATIONS:
- A Bachelor’s degree in Social Work, Non-Profit Management, or a related field is desired. Equivalent experience may be accepted in lieu of education.
EXPERIENCE:
- Experience working for a Non-Profit Organization
- Experience with program development, planning, implementation and delivery
- 5+ years’ work experience in Social Services Non-Profits, including development and management of both programs and staff
KNOWLEDGE OF:
- The principles and process related to effective case management
- The San Mateo County community and the various services/resources available
- Strong computer skills including experience with Microsoft Word, Excel, PowerPoint, Outlook, scheduling, etc.
- Social and economic challenges facing low-income, culturally diverse, and underserved populations
SKILLS AND ABILITIES:
- Strong analytical, comprehension and problem-solving skills
- Superior verbal and written communication skills
- Excellent credibility, work ethic and integrity
- Ability to proactively and quickly identify issues and identify solutions
- Excellent public speaking skills
- Understanding of and investment in upholding a culture of philanthropy
Essential Functions of the Job
- Programmatic and fiscal growth: Increasing the capacity (structurally and fiscally) of the organization to better serve the needs of the community within assigned programs
- Expense Control and cost reduction: Effectively manage costs to support decision making around program growth, finances and investments
- Increased Productivity: Assess and enhance productivity at all levels of the assigned operations to achieve organizational goals
- Capital Expenditure planning for assigned programs (in partnership with COO and CFO): Develop plans for capital expenditures in partnership with COO and CFO as needed; develop and monitor the annual budget for assigned program areas, meet budget goals, review financial performance and improve program budgeting, monitoring, and reporting practices
For further information, please click here.
Under the general supervision of the Associate Director of Client Services, the Client Services Supervisor is responsible for overseeing the day-to-day operations of the Client Services Department, supervising a team of Case Managers, and ensuring the delivery of high-quality, client-centered services aligned with Samaritan House’s mission and values. The Client Services Supervisor will assist Associate Director in providing direct supervision, program coordination, and support for all assigned functions related to client services operations. This position will oversee administrative operations, Intake Case Management, Engagement, and Registration for Cora’s Market and our Client Service Drive Through Operations.
The Client Services Supervisor will lead staff in carrying out responsibilities including crisis intervention, housing stabilization, financial assistance processing, assessments, and community outreach. They will also monitor data systems (Clarity, CORE, HMIS), ensure compliance with all internal and external reporting requirements, participate in program development, and serve as a liaison with external partners.
This role requires experience in social services, strong administrative and supervisory skills, and the ability to work effectively in a fast-paced, client-facing environment.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION & CERTIFICATIONS:
- A Master’s degree in Social Work (MSW) is preferred.
- Bachelor’s degree in social work, psychology, or a related field required. Equivalent work experience may substitute in some instances.
EXPERIENCE: Minimum 5 years of experience in the following:
- Supervision of minimum 10 employees.
- Case management with a clear understanding of best practices.
- Working with the public and community-based organizations.
- Inter-agency collaboration experience.
GENERAL REQUIREMENT:
- Bilingual/bicultural proficiency in English and Spanish preferred.
- Excellent analytical, oral, and written communication skills.
- Strong interpersonal skills; able to work both independently and as part of a team.
- Proficient in Microsoft Office Suite and able to learn data systems (e.g., Clarity, CORE, HMIS).
- Sound judgment with tact and diplomacy; able to remain composed and professional in high-stress or escalated situations.
- Proven ability to maintain confidentiality and professional boundaries.
- Strong crisis and conflict management experience.
- Knowledge of Samaritan House’s service population and the local service landscape for economically challenged individuals.
- High emotional intelligence and resilience.
- Strong organizational, time management, and multitasking abilities.
- Demonstrated integrity, transparency, and compassion in all interactions.
- Reliable in meeting deadlines and adapting to a fast-paced, evolving work environment.
- Committed to serving diverse populations with cultural sensitivity.
- Creative, solutions-oriented, and proactive; capable of de-escalating issues and working independently as a self-starter.
- Familiarity with and adherence to agency policies, procedures, and relevant regulatory requirements.
- Flexible schedule, including availability for evenings and weekends as needed.
- Valid driver’s license with clean driving record; ability to travel between agency sites.
For further information, please click here.
Under the direct supervision of the Associate Director of Client Services, this position is responsible for providing daily administrative support and intake services to our clients/constituents. The provision of excellent customer service in all aspects of the job is highly emphasized in this position. The majority of our constituents are Spanish speaking people therefore all services for this position must be delivered in both Spanish and English with excellent proficiency. This position will manage all reception functions, all general front office functions and assigned intake functions for client services. The Client Services Administrative Coordinator must ensure all services are delivered in an efficient and timely manner in accordance with our Agency’s values. As the first point of contact for our clients, this position will ensure a safe, organized, compassionate and welcoming atmosphere for our Client Services Reception area. As assigned this position will be assigned duties offsite for program support or other programmatic work within the dept. During the Holiday Season, while the Holiday Program is active, this position is expected to provide support as assigned by the Associate Director of Client Services. As a result, if the aforementioned, this position is expected to maintain high level of flexibility with scheduling to include occasional hours during early morning, evenings, weekends, and holidays. The ability to travel between sites in San Mateo County is needed for this position.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION:
- AA Degree in social or human services or related field preferred. Related experience may substitute for educational requirements.
EXPERIENCE:
- Two years working in an administrative or customer service role in a non-profit/human services program including high volume general reception and telephone call management.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Bilingual and Bicultural English/Spanish candidate required. Experienced with how to communicate, speak, read, write, translate in both English and Spanish.
- Excellent computer proficiency: experienced with all programs in Microsoft Office Suite and Windows-based operating systems; ability to learn new computer databases. Familiarity with HMIS, Clarity, SalesForce and related data entry is highly desirable.
- Strong administrative, adaptive, multi-tasking and organizational skills. Strong attention to detail and ability to produce excellent and timely quality work is required. Ability to successfully manage time, prioritize work, and alter priorities in a fast paced and ever-changing work environment.
- Clear understanding of professional boundaries with high-risk clients and other agency constituents under all circumstances as well as the ability to ensure and maintain confidentiality in all aspects of work
- Excellent interpersonal and emotional intelligence skills required. Must be able to regularly interact effectively, compassionately and empathically with all constituents of diverse back- grounds and in various states of tension. Must be able to maintain positive relationships with constituents.
- Ability to maintain professionalism and deliver excellent client service under all circumstances. Must be able to engage, maintain and build relationships with new and current constituents. Ability to work independently and with teams.
- Must have understanding and ability to comply with any agency regulations, policies and procedures demonstrated through compliance efforts and activities.
- Excellent record keeping skills. Ability to maintain all work and associated files current. Strong and timely data entry skills.
- Ability to conduct all business within agency values, professionalism, high level of ethics and high integrity; ability to exercise appropriate judgment and timely decision making under various conditions is required.
- Excellent Initiative and ability to work independently and within a team. Ability to proactively identify challenges and have a resourceful and solutions-based approach to challenges. Must be able to manage and de-escalate problem situations successfully.
- Candidate must be able to regularly travel between the Agency’s various sites as needed; valid driver’s license, proof of insurance, good driving record and a registered vehicle.
- Flexible schedule required to work early mornings, days, evenings, weekends or holidays as assigned.
For further information, please click here.
Under the direct supervision of the Client Services Supervisor, Client Services Case Manager - Engagement Specialist are responsible for providing exemplary service to Samaritan House clients within our Client Services Department. Ideal candidates are direct service social workers who will identify those in need; help people of all life stages with diverse backgrounds cope with and solve everyday problems; advocate for and develop plans to improve clients’ well-being; research and refer clients to community resources; respond to clients in crisis situations; and collaborate and work effectively within a variety of diverse public and private organizations.
This position includes a strong focus on follow-up care, financial assistance, and community outreach. Engagement Specialist will support clients through every stage of their service engagement—including processing paperwork after appointments with the Homelessness Prevention Case Manager (HPCM), coordinating with partner agencies such as HIF and SVdP, and conducting proactive outreach to low-income housing sites, senior centers, and similar community spaces. Engagement Specialist also ensure accurate tracking of client outcomes through 6-month and exit matrix assessments.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION:
- Bachelor’s degree in social work, psychology, or a related field required. Equivalent work experience may substitute in some instances.
EXPERIENCE: Minimum 2 years of experience in the following:
- Case management with a clear understanding of best practices.
- Working with the public and community-based organizations.
- Inter-agency collaboration experience.
GENERAL REQUIREMENT:
- Bilingual/bicultural proficiency in English and Spanish preferred.
- Strong crisis and conflict management experience.
- Excellent analytical, oral, and written communication skills.
- Proven ability to maintain confidentiality and professional boundaries.
- Sound judgment with tact and diplomacy in both routine and high-stress situations; able to remain composed and professional during escalations.
- High ethical standards with integrity, transparency, and compassion in all interactions.
- Proficient in Microsoft Office Suite and quick to learn data management systems (e.g., Clarity, CORE, HMIS).
- Accurate data entry; strong organizational, time management, and multitasking skills; adaptable in a fast-paced environment.
- Strong emotional intelligence and resilience.
- Familiarity with the local service landscape for economically challenged individuals.
- Effective interpersonal skills; able to work independently and collaboratively.
- Reliable in meeting deadlines and completing tasks in a timely manner.
- Committed to serving diverse populations with respect and cultural sensitivity.
- Solutions-oriented with creativity, initiative, and the ability to de-escalate issues; self-starter.
- Ability to follow agency policies and align work with regulatory requirements and best practices.
- Flexible schedule, including availability for evenings and weekends as needed.
- Valid driver’s license with clean driving record; able to travel to various agency sites as assigned.
For further information, please click here.
Under the general supervision of the Director of Programs and Services the Holiday Program Registrar's primary responsibility is client reception and greeting; client data collection including documenting correct demographic and income information; schedule, reschedule and confirm all client appointments with case managers for Holiday Program registration and maintain an organized and orderly flow of clients through the client services reception and lobby area.
This position requires excellent oral and written communication skills in English and Spanish. Incumbent must have the ability to multi-task and prioritize; respond directly to a high volume of client telephone, face to face and e-mail communications while maintaining the staff/client-appointment schedule for Holiday Program registration.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION:
- High School Diploma.
EXPERIENCE:
- Candidates must have some experience related to the position's principal duties and responsibilities. Reception or Administrative Experience required.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Bilingual and Bicultural English/Spanish candidate required.
- Ensure excellent client services at all levels. Demonstrate a caring and helpful attitude when interacting with clients, vendors, volunteers and fellow employees.
- Demonstrated planning and organizational skills required to execute activities according to stated policies and objectives
- Demonstrated ability to communicate effectively both oral and written including the ability to understand and follow oral and written instructions in an independent manner, able to meet deadlines and complete all work in a timely manner (within required deadlines).
- Ability to work flexible schedules, including evenings and/or weekends if needed.
- Proficient with Microsoft Office Suite (excel, word, access database programs etc.); Excellent database skills
- Proven ability to conduct all interactions with all constituents in a highly ethical manner demonstrating high level of integrity.
- Demonstrated ability to exercise appropriate judgment with tact and diplomacy both under normal and stressful situations. Must be able to maintain appropriate composure when faced with escalated situations.
- Ability to establish and maintain successful and effective relationships with Samaritan House constituents. Includes ability to successfully work collaboratively and or independently.
- Demonstrated solutions-based approach to problem solving in an effective, efficient and timely manner. Ability to be creative and show initiative.
- Ability to follow Agency Policies and organize work to Samaritan House policies, procedures and best practices which include any related federal, state, or local agency requirement.
For further information, please click here.
Free Health Care Clinics
Under the general supervision of the Associate Director of Behavioral Health Care, the Associate Behavioral Health Clinician (AMFT) is responsible for delivering mental health services within the clinic and for coordinating referrals to clinically indicated services outside the clinic. The clinician will practice under the supervision of a licensed clinician in accordance with California Board of Behavioral Sciences (BBS) requirements. This position does not include supervisory responsibilities. All services are to be delivered in both English and Spanish as needed.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION
- Masters in Behavioral Sciences, Counseling Psychology or related field.
EXPERIENCE - Minimum 1 year's experience in the following
- Mental health counselor or related field;
- Screening, assessment and treatment planning for mental health disorders;
- Non-Profit experience working with underserved and transient populations;
- Working with patients who have co-occurring mental health trauma, and physical problems;
- Practice evidenced based psychotherapy e.g.: cognitive behavioral therapy (CBT), mindfulness-based therapy (MCBT), acceptance and commitment therapy (ACT), motivational interviewing (MI), etc.
CERTIFICATIONS and LICENSES: Independently licensed in the State of California –
- Registered Associate Marriage and Family Therapist (AMFT) with the California BBS. Must maintain registration in good standing. Clinical supervision will be provided by a licensed mental health professional.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Bilingual and Bicultural English/Spanish candidate preferred but not required.
- Strong initiative and ability to work independently and collaboratively in an ever-changing environment and team setting or under ambiguous circumstances.
- Strong attention to detail and ability to ensure compliance with agency, local, state, federal and industry regulations.
- Ability to work within deadlines and ensure all administrative duties related to this position are completed in a timely fashion and with little to no error.
- Ability to thrive and enjoy working in a fast-paced dynamic work environment with confidence, resilience, flexibility and a good sense of humor.
- Ability to create a supportive working environment and to create meaningful work experiences for our constituents while maintaining appropriate and professional boundaries.
- Excellent interpersonal skills- Must be able to build and maintain excellent relationships with all Samaritan House constituents including but not limited to clients, staff and volunteers.
- Must be able to engage patients in a therapeutic relationship and work with them remotely or in person.
- Exemplary communication skills are required as well as be bilingual English and Spanish.
- Excellent working knowledge of differential diagnosis of mental health disorders.
For more information, please click here here Diabetes Educator
The diabetes care and education specialist (DCES) delivers comprehensive and seamless services that bridge the gap and integrate clinical and self-management aspects of diabetes and cardiometabolic care. The DCES is an integral part of the interprofessional team and provides collaborative, comprehensive and person-centered care, and education conducive to behavior change and improved quality of life across the lifespan. The DCES supports and advocates for people affected by diabetes to optimize quality care. The DCES promotes self-management to achieve individualized behavioral and treatment goals that reduce risks and optimize health outcomes. This position may have three collaborative positions providing oversight toward the success of this role- the Medical Director and two Associate Medical Directors. This position is grant funded.
Please note our preferred and in some cases required qualifications for this position:
Preferred Education, Licenses and certifications to be presented at time of hire –
- Bachelor of Science in Nursing, Dietetics/Nutrition/Pharmacy
- Licensed Dietitian in California
- Certified Diabetes Educator
Preferred Experience- Minimum 1 year of experience in the following:
- Diabetes self-management education and support experience preferred
- Working knowledge of Diabetes Technology
Other Skills and Expertise –
- Bilingual and Bicultural English and Spanish required.
- Excellent professional written and verbal communication skills.
- Strong emotional intelligence skills.
- Knowledge of social and economic problems pertaining to low-income, culturally diverse and underserved populations. Demonstrated knowledge of Samaritan House’s target service population is helpful.
For more information, please click here Diabetes Educator
Under the general supervision of the Clinic Manager and the Senior Clinic Manager, the Medical Assistants
support Samaritan House Clinic Patients by providing information, services and assistance. Services range from
direct client contact such as taking vitals to support with front office operations. Must be familiar working with
electronic health records systems. Candidate must be technologically proficient. Position requires a Bilingual
Bicultural Spanish speaking candidate to successfully serve or mostly Spanish speaking client base.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION:
- AA Degree in Medical related field preferred; Specialized experience may substitute for education;
Certified California Medical Assistant preferred.
EXPERIENCE:
- Two years’ experience working in a medical office; This includes experience with supply management,
infection control, maintaining safe and effective work environment and ability to be patient focused.
KNOWLEDGE, SKILLS, AND ABILITIES
- Bilingual and Bicultural English/Spanish candidate required.
- Excellent computer proficiency including Microsoft Office Suite (Excel, Word, etc.); Excellent database entry skills; familiar with medical electronic health record systems.
- Maintain excellent medical documentation; Strong time management skills, multi-tasking skills and ability to learn quickly.
- Must be able to successfully manage and maintain accurate records and patient scheduling in a timely
fashion. - Strong attention to detail, organizational skills and ability to multi task/prioritize in a fast-paced work environment Commitment to excellence and high standards.
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Food Services
Under the supervision of the Food Services Operations Manager, the Agency’s Driver is responsible for Samaritan House transportation needs, picks ups and drop offs of food, in kind donations and any other items requiring use of Agency vehicles. This position is physical in nature and requires picking up items, loading and unloading of donated inventory, food and supplies including but not limited to transporting food and supplies, picking up donations from Wee Care Program, accepting and delivering donations of food and supplies, storage, stocking and inventory. This position will provide collaborate with the lead Transportation Coordinator to transport food, supplies or other items for agency events and programs held throughout the year. During the holiday program this position will collaborate with the Transportation Coordinator, the Executive Assistant and Volunteer Department team members to coordinate, schedule and perform drop-offs and pickups of Holiday donations and barrels, etc. Safety is paramount and using mobile devices while driving is prohibited unless hands free tools are available. Candidate must possess an excellent driving record and insurance with no incidents of DUI. Position requires excellent customer services delivery when interacting with our donors, internal and external partners. Bilingual proficiency in English and Spanish is very helpful. This position is grant funded for one year. While we expect renewal, it is not guaranteed.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION:
High School Diploma or GED
Valid current California driver license
Clean Department of Motor Vehicles Driving record
EXPERIENCE:
- Driving Box Trucks – sizes 10’, 16’ and 18’ trucks.
- Driving Safety Protocols
- Loading and Unloading Safety Protocols
- Experience using truck loading and unloading devices including but not limited to hand dollies, hydraulic pallet dollies, hydraulic lifts, hydraulic truck tailgate lifts.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Bilingual and Bicultural English and Spanish is desired but not required.
- Excellent Customer Service skills.
- Excellent physical ability to load and unload trucks with or without use of devices- Ability to lift up to 75 pounds regularly.
- Excellent written and verbal communication skills.
- Excellent interpersonal and relationship building skills. Must be able to work independently and collaboratively within teams. Excellent customer service skills.
- Excellent Computer Proficiency: Experience with Microsoft Office Suite. Ability to quickly learn computer programs and applications. Knowledgeable with use of telecommunication applications as assigned- zoom, skype, FB Messenger etc.
High level of ethics, integrity, compassion and transparency in all interactions and conducting of business. - Demonstrated ability to exercise appropriate and sound judgment with tact and diplomacy both under normal and stressful situations.
- Excellent analytical skills, strong organizational, and time management skills, strong and effective multitasking skills. Accuracy and attention to detail is important as well as flexibility to meet the evolving needs of the department in a fast-paced work environment.
- Excellent ability to deliver solutions-based approach to problem solving in a timely manner. Creative thinker with high energy, initiative and enthusiasm.
- Positive and resilient attitude with ability to maintain grace under pressure. Contribute to a collegial and friendly working environment. Ability to function as a team player who promotes the concepts of collaborate work in all areas with a sense of humor and a cooperative spirit.
- Strong ability to maintain confidentiality and maintain appropriate professional boundaries with all constituents.
Ability to meet deadlines and complete all work in a timely manner. - Ability to follow Agency Policies and organize required activities according to Samaritan House policies, procedures and best practices which include any related driving and safety regulations, federal, state, or local agency requirement.
Ability to work flexible schedules, including evenings, holidays and/or weekends as needed. - Ability to independently travel to agency locations as needed- must have dependable transportation with insurance, and a clean driving record.
For more information, please click here For more information, please click here Driver
Under the direct supervision of the Food Services Manager(s), employees in food services are normally assigned to perform a variety of functions to ensure timely, safe, sanitary and compliant kitchen, pantry and food storage operations. A Food Services Inventory Worker may be required to support work not directly mentioned in this job description but related to the Agency’s Food Services Operations in whole. Food must be handled in accordance with Food Safety Guidelines, Agency Policy, Safety Regulations and other departmental protocols in place to ensure safety of food service, storage and delivery. This position will perform routine work including but not limited to load and unload various vehicles, service of the indoor/outdoor operations, move pallets of food inventory using appropriate lifts and tools, cleaning and maintaining kitchen and its equipment, utensils and supplies; janitorial and sanitation functions both inside and outside of the kitchen and pantry operations; distribution of bagged or prepared foods. Position will accept deliveries and donations of food and supplies. Food Services Inventory Worker is responsible for ensuring appropriate storage, stocking and inventory control under accurate temperature controls. Excellent customer service is expected with all agency constituents as well as performing work with a high level of integrity and within professional boundaries. Position is responsible for performing and completing work in accordance with Agency Safety Policies, applicable Food Industry Regulations; Federal, State, Local regulations for Food Services Industry. A Food Service Inventory Worker will engage on a daily basis with department volunteers and clients and as such is expected to guide volunteers and clients as needed to ensure appropriate food handling, safety, sanitation and service. A Food Services Inventory Worker who possesses a SAFE SERV or equivalent food handling certification may be asked on occasion to assist in the kitchen as needed. Please note all food service positions come into contact with in kind donations. The in-kind donations policy must be adhered to without exception.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION:
- High School Diploma - GED
- Food Handler Card a plus but not required
- ServSafe Certificate a plus but not required
- Valid CA Driver License Class C
EXPERIENCE:
- Food Services or general shipping and receiving work (with non-profit preferred but not required)
- Knowledge of food safety regulations is helpful
- General customer service
KNOWLEDGE, SKILLS, AND ABILITIES:
- Excellent Professional Communication Skills- Written and verbal.
- Competent with computer programs such as Microsoft office Suite- Outlook, simple excel, word. Ability to learn computer programs, applications and databases for training purposes. Familiarity with telecommunication applications- Zoom, Skype, FB Messenger, MS Teams
- Exercise appropriate and sound judgement under normal and stressful conditions
- Excellent professionalism and professional boundaries in all business interactions.
- Excellent customer service skills. Ability to perform work within agency values, positive collaborative attitude, high level of ethics and integrity
- Excellent adaptability in a fast paced and ever-changing work environment. Excellent time management skills, multi-tasking, prioritization and organizational skills, ability to meet deadlines
- Excellent interpersonal skills and initiative. Ability to self-start while working alone and to collaborate effectively when working within a team environment
- Attention to detail, ability to perform quality work with little to no errors. Solutions based approach to problem solving.
- Excellent ability to work within safety protocols.
- Flexible Schedule to include early mornings, evenings, weekends, holidays, days as needed.
- Ability to commute to and from Agency job sites.
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Shelter Services
Under the general supervision of the Shelter Services Operations Manager, all Shelter Resident Specialists (also known as Program Aides) regardless of status (Temporary to Regular; On Call to Full Time) coordinate the orderly operation of Samaritan House’s Shelter Services Sites and facilitate the delivery of quality services to clients. This position also works with vendors and community support services to support the Agency’s Shelter Services program needs and the needs of our clients. Samaritan House Shelter Services Program has three Shelter Sites- Safe Harbor Shelter located in South San Francisco, El Camino House located in San Mateo and Pacific Emergency Services located in Redwood City. Safe Harbor Shelter is a 90-bed congregate shelter for homeless adults. Pacific Emergency Services is a 70+ Room non-congregate Hotel Shelter Program. El Camino House is a 45+ room non-congregate Hotel Shelter Program. Our clients in our programs include individuals experiencing various forms of crisis, including some of whom have substance abuse problems and/or mental illness. Samaritan House Shelter Services seek to provide the assistance clients need to regain their self-sufficiency. Shelter Resident Specialists (also known as Program Aides) are responsible for assuring delivery of excellent services, the security and safety of clients as well as safe environments including our properties, facilities and building during each assigned shift. Each Shelter Resident Specialist/Program Aide will follow a specified set of protocols to ensure all assigned tasks are completed throughout each shift. All Shelter Services employees regardless of role must have flexible schedules to support the 24/7 operations of the program- this includes Day Swing and Grave Shifts. All Program Aides work in teams of two or more depending on shift and need.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION
- AA in Non-Profit Administration, Human Services or related field
- Minimum Education is GED or High School Diploma
EXPERIENCE – 1-2 years of experience in the following
- Working in a congregate or non-congregate residential facility - Shelter Experience.
- Familiarity and experience working with dual-diagnosed individuals; mental health and or substance abuse issues.
- Knowledge, Experience and Commitment to housing and homeless issues is essential. Knowing how to navigate and support individuals in crisis or experiencing homelessness.
For more information, please click here Program Aide, Shelter Services
Under the general supervision of the Director of Shelter Services, the Shelter Services Case Manager is responsible
for coordination and management of short and long-term needs of the clients experiencing immediate challenges
related to self-sufficiency. This position will meet with clients on a daily basis as well ensure the completion of
any associated administrative duties in a timely fashion. In addition, the Shelter Case Manager communicates
with other agencies (medical and non-medical) and provides referrals as needed. Case Management of Shelter
Clients will be more clinical in nature and done under the guidance and supervision of the supervisor who is an LCSW. These positions will operate within HIPAA compliance regulations, as well as federal, state, local, industry
and agency regulations and policies.
While employees may be assigned a specific job site and shift, all final candidates must be able to work in all
Shelter Service Location Sites (San Mateo, South San Francisco, Redwood City) and have the flexibility to work
Day, Swing, Grave shifts as needed in a 24/7 Operation.
Please note our preferred and in some cases required qualifications for this position:
EDUCATION
- Masters in Social Work preferred.
- Bachelor’s degree in social work or related field.
EXPERIENCE – Minimum 4 years of experience in the following
- Working as an advocate with other Non-Profit Agencies;
- Case management experience with a clear understanding of the principles and procedures of case management work and required regulations;
- Mental health counselor or related field;
- Assessment and planning;
- Non-Profit experience working with underserved and transient populations; includes working with and understanding the local community and the various services available to homeless populations;
- Working with populations who have co-occurring mental health, substance abuse and physical challenges;
KNOWLEDGE, SKILLS, AND ABILITIES:
- Bilingual and Bicultural English and Spanish not required but preferred.
- Excellent Crisis Management Skills
- Excellent Communication Skills both written and oral. Bilingual/bicultural proficiency in English and Spanish is helpful. Ability to understand and follow oral and written directions in an independent manner.
- Strong computer proficiency is required! Excellent Computer Proficiency with Microsoft Office Suite, ability to quickly learn new database systems (i.e., Clarity Systems). Excellent data management skills- Ability to complete timely data entry and work with information management systems.
- Excellent organizational skills and time management skills- Ability and capacity to efficiently and successfully manage time in a very busy work environment with large client/work load. Ability to multi-task with ease and prioritize effectively. Must be able to successfully manage and maintain accurate records/files in a timely fashion and be able to prepare any necessary data or reports.
- Ability to work and organize required activities according to Samaritan House policies, procedures and best practices which include any related industry, federal, state, or local agency requirements.
- Must have the strong ability to conduct all business and interactions with all constituents in a highly ethical manner demonstrating high level of integrity as well as the ability to maintain appropriate professional boundaries with all constituents.
- Must be able to exercise appropriate and sound judgment with tact and diplomacy both under normal and stressful situations. Must be able to maintain professionalism and appropriate composure when faced with escalated situations and must be able to de-escalate situations when needed.
- Excellent ability to work within and meet deadlines.
- Must possess a solutions-based approach to problem solving. Ability to be creative and show initiative.
- Ability to establish and maintain successful and effective relationships with Samaritan House constituents and partnering agencies
- Must have flexibility with work schedule, which may include evenings (swing or grave shifts), holidays and/or weekends as needed.
- Ability to drive to other Agency or partner locations -must have dependable transportation with insurance, and an excellent driving record.
For more information, please click here.
Worker Resource Center
Ready to Apply?
Please submit an Employment Application to the address listed below. Alternatively, you can also email a copy of your cover letter, resume and employment application to [email protected]
Faxes should be sent to (650) 294 4336 and attention to the Vice President of Human Resources.
Samaritan House
Vice President of Human Resources
4031 Pacific Blvd.
San Mateo CA 94403
Samaritan House is an Equal Opportunity Employer