Emergency rental & deposit assistance helps move San Mateo couple into a new home

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Every month, our client service department helps provide emergency rental assistance to help 23 low-income individuals and families experiencing financial hardship maintain a stable living situation. Last month, our client service and finance department staff went above and beyond to ensure that a client was able to pay the deposit and 1st month’s rent for a new, more affordable apartment just 2 days before her move-in date.

“My partner and I are both people living with disabilities, specifically wheelchair users, and we are on a fixed income. We both work very hard to make ends meet every month…” reports Ligia. When the opportunity arose to move into a Below Market Rate (BMR) apartment nearby, she turned to Samaritan House for help. “[Our case manager] Christiana Weidanz worked hard to make sure that our new property had a check that same Friday. Everything worked out wonderfully! We moved in, they received their deposit and first month rent, and now we can finally breathe.”

BMR Availability

Many Americans struggle to afford a decent, safe place to live in today’s market – especially in Silicon Valley. According to the Urban Institute, a nonpartisan policy think tank that researches the topic of housing affordability and homelessness, “For every 100 extremely low-income renter households, there are only 19 affordable and available rental units in San Mateo County.” In addition, over the past 5 years, average rental prices in the area have skyrocketed while the number of renters who need moderately priced housing has increased.

These pressures make finding affordable housing even tougher for low-income households in San Mateo County, and make the need for Samaritan House’s safety-net services and emergency assistance programs a precious resource for families in our community.

In a thank you note to our client service department, our client Ligia expressed her appreciation for having this rental assistance service to help out during her time of need: “This all could not have been possible without Christiana being so proactive, understanding, and compassionate. We are so grateful for her assistance, and the assistance we received from Samaritan House.”

Asha’s Story: “Samaritan House was the lifeboat that saved me”

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Asha * never envisioned being on public assistance and seeking help for her family prior to coming through the doors of Samaritan House. Everything changed for her last year when, at the age of 58, she was laid-off from the banking job she had had for over a decade.

Residents of the Peninsula for almost 30 years, Asha and her husband immigrated to the U.S. from India in the 1980s. After a series of unforeseen circumstances, suddenly her family was faced with the decision of whether or not they could afford to keep living in the area that had called home for so many years.

“It was like being in an avalanche happening in slow motion,” Asha explains of the financial situation that she and her family found themselves in just a few months ago. Her husband experienced a back injury many years ago which rendered him unable to work, and he does not qualify for disability. Her daughter, who just graduated from college in India and moved back to the U.S. to live with her parents, is also struggling to find employment in a challenging job market for new grads. Asha was receiving unemployment and continuing to look for work when both she and her husband suffered health issues, which saddled them with medical debt.

Asha was always an exemplary employee, and before being let go of her previous job, she received several awards from her work for outstanding performance and sales. After she was laid off, she found herself struggling to find another job in the banking industry, despite her years of experience. Asha feels her age was held against her in many situations, and she became discouraged and very depressed.

“There were nights where I lay awake until 3 in the morning, going over in my head bills that were due and trying to figure out how we were going to make it through to the next month,” Asha recalls. Then, for the first time in their lives, she and her husband were late paying their rent. Having no family to turn to for assistance and having exhausted their resources, a friend mentioned that they should visit Samaritan House to look for help.

Asha came to Samaritan House reaching for a lifeline to get them through a troubled time. “The first time I met with my case manager, Julio, I was going through the worst time in my life,” Asha explains. “During our first meeting, Julio talked to me and put me at ease. I was no longer filled with dread, and I found myself feeling hopeful for the first time in months.” After Julio evaluated her case and assessed her income and expenses, Asha was given rental assistance and vouchers for Samaritan House’s food pantry for the next two months to help stabilize her family’s financial situation.

She and her husband also gave up their car several years ago to cut costs, but this left Asha relying on public transportation to get to and from job interviews. Unable to afford this expense, her case manager was also able to provide Asha with bus passes, which Asha said was invaluable in helping her find her current job.

Things are much brighter now for Asha, and she is proud to report that she received a job offer and began working as a customer service representative at a local bank in April. She and her husband continue to pay-off medical debt and look for ways to improve their financial situation, but she talks of feeling far more optimistic about their future and their ability to stay in the area, which they have called home for so long.

Asha feels an undying gratitude for everything that Samaritan House provided her family during the most challenging time of their lives. As Asha states, more than just the tangible support from Samaritan House, the kind and supportive words and listening ear from her case manager Julio touched her heart and gave her hope.

In the future, Asha says she would like to be able to give back to Samaritan House by volunteering there. “I always tell people that one day I want to be able to become a major donor! I can’t thank them enough for all they did for us.” As Asha explains, “…at the time, I felt like we were surrounded by sharks. Samaritan House was the lifeboat that helped save me and my family.”

*At the request of our client, the above name has been changed in order to maintain confidentiality.